Help Desk Analyst Resume

PROFESSIONAL SUMMARY:

IT Service Desk professional with over ten years of professional customer support and two recent years of IT professional support.

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Analyst

Responsibilities:

Provides 1 st and 2nd level troubleshooting support of IT related problems from in - house software to hardware. team handles on average 4,000 trouble ticket requests.
Utilize advanced Active Directory Knowledge.
Maintain Asset database and track changes.
Troubleshoot Tablet and Android mobile devices.
Provide basic and advance level and support in MS Office application and MS Outlook.
Publish support documentation to assist staff with request for information and provide staff if required.

Confidential, Livonia, MI

Help Desk Coordinator

Responsibilities:

Responsible for screening, referring and diagnosing internal and external inquires and work request related to maintenance of personal computers and related systems.
Assist in performing minor and major troubleshooting related to PC’s, applications software, and basic network communications.
End User Support and documentation, supports Windows server 2003 and 2008, Microsoft desktop operating system (windows 7), Microsoft Office 2003, 2007 and 2010, creating and troubleshooting crystal reporting

Confidential, Livonia, MI

Health Information Technician

Responsibilities:

Efficiently operating a multi-line phone system.
Answering inbound and making outbound calls.
Responding quickly to customer request for information, appointments, or prescriptions, process payments, register customers, faxing documents, billing, general clerical duties.
Efficiently uses EPIC and NextGen to execute work requirements.
Team lead of 10 Representatives