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It Support Resume

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SUMMARY:

  • Information Technology Professional with over 15 years of consulting with a focus in Application Modernization, Migrations and experience in System Analysis, Code Packaging, and Testing.
  • Collaborated with offshore production support, development, and testing teams in addition to interfacing with all levels of personnel from programmers to executive management.
  • Worked in Next Generation Infrastructure Transition Group that analyzed, validated, and coordinated the activities for capacity planning, technology readiness, and applications migrations from old data center to new modernized data center.
  • Extensive knowledge from working on multiple modernization and migration projects for Confidential, HR systems, and Cellular Billing systems.
  • Worked on code distribution and information collection of wireless connected devices for Confidential Freestyle machines located all over the world.
  • Performed testing and configuration validations of client migration to Salesforce application.
  • Broad knowledge from working many roles in the cellular industry.
  • Performed project ownership for implementations, production support, sales and marketing support, analysis, and testing.
  • Coordinated testing activities for front - end, batch, end-to-end, and tools testing.
  • Performed analysis of production applications, developed project plans, test plans, and data for electronic transmission testing.
  • Mainframe testing experience of CICS environments utilizing COBOL, JCL, and ACF2.
  • Utilized traditional Waterfall and Agile methodology, but most recent projects have been Agile projects.

TECHNICAL SKILLS:

TOOLS: /APPLICATIONS: Salesforce, Microsoft Test Manager, Quality Center, TFS, JIRA, SharePoint, Visual Studio, Beyond Compare, Wireshark, Microsoft Cabinet Manager, etc.

OPERATING SYSTEMS/HARDWARE: Windows CE, Windows, Client Server, Unix, Mainframe

INDUSTRY/SYSTEMS: Confidential and Benefits Systems, Food and Beverage, Cellular Billing System and Third Party Systems, POS, Payroll Systems, Electronic Transmission, CRM, Data Center Modernization and Migration

WORK EXPERIENCE:

Confidential

IT Support

Responsibilities:

  • Provided support and communication functions for the Next Generation Infrastructure Transition Group that analyzed, validated, and coordinated the activities for capacity planning, technology readiness, and applications migrations from the old data center to new modernized data center.
  • Created and updated slides and presentations for governance and management meetings.
  • Attended governance, leadership, and communication meetings.
  • Created communication strategy and aligned communication with other groups.
  • Created web site using Jive application for communicating statuses, data analysis and overviews of data center migration and modernization activities.

Confidential

IT Support, Analysis, and Quality Assurance of Mainframe applications

Responsibilities:

  • Performed analysis and data flow mapping of programs and applications on Mainframe.
  • Provided support of modernization and testing of Mainframe applications.
  • Attended meetings and provided status of projects.

Confidential

Senior Consultant

Responsibilities:

  • Worked on multiple application modernization and migration projects moving Mainframe applications to .NET environment.
  • Performed analysis of client applications and created test approach, plans, and cases for projects.
  • Analyzed and documented code packaging processes and provided information for packaging automation and improving quality.
  • Subject matter expert on quality assurance, performed analysis of client applications, testing practices.
  • Advised client executives and customers on quality assurance, held workshops for improving quality..

Confidential

Senior Consultant

Responsibilities:

  • Attended requirements gathering and demonstration meetings with clients.
  • Migrated client to Salesforce application.
  • Tested configuration and functionality of application and worked with salesforce administrator and development on issue resolutions.

Confidential

Senior Consultant

Responsibilities:

  • Migrated five mainframe human resource systems to .NET platform.
  • Performed analysis of existing systems and developed test plans and cases for testing 216 programs which included budgets and salaries for state organizations and employees.
  • Created/validated artifacts for test execution of 350+ processes and reported defects in JIRA.
  • Traveled to client site to support client testing and provided input on testing validations.

Confidential

Senior Consultant

Responsibilities:

  • IoT technology of code distribution and information for Freestyle Dispensers.
  • Analyzed and documented current code packaging and testing processes and provided information for packaging automation and improving quality to leadership team.
  • Participated in sprint planning meetings, scrum status meetings, and code package testing.
  • Researched issues and worked with external vendors on problem resolutions.
  • Attended leadership meetings, provided code packaging and release statuses as needed.

Confidential

Senior Consultant

Responsibilities:

  • Performed research and analysis of PC applications used in Confidential systems and contacted software vendors for Windows 7 compatibility.
  • Developed test plans, scripts, scenarios for testing, and executed tests.
  • Planned and coordinated testing activities of offshore testing group.

Confidential

Senior Consultant

Responsibilities:

  • Migrated mainframe Confidential systems; BCIQ, CARE, and FLEXX to .NET platform.
  • Performed analysis of existing applications and developed test approach, plans, and cases for testing.
  • Executed tests, created issues, and worked with development team for issue resolutions.
  • Validated testing results and artifacts that were provided to client.

Confidential

Senior Testing Engineer

Responsibilities:

  • Worked on migration validations and analysis of corporate applications.
  • Performed website testing, created issues, tracked test cases and defects in Quality Center.
  • Interfaced with multiple groups to correct problems and configuration issues, worked with onshore and offshore teams, utilized SQL Developer for data research and problem analysis.
  • Utilized Quality Center for logging and tracking test cases and defects.
  • Performed GUI testing and XML file analysis and validations.
  • Worked with onshore and offshore testing teams.

Confidential

Senior Consultant

Responsibilities:

  • Performed production support functions for ADCIS application on Mainframe and UNIX platform.
  • Point of contact for offshore production support team.
  • Worked with offshore development to provide work hours estimates for releases and reported onshore/offshore work hours for rapid deployment enhancements.
  • Created and maintained test processes and test plans for releases. Performed application, system, and integration testing. Worked with client and tested executive Oracle reports.
  • Worked with customer through requirements gathering for the development of applications and user acceptance testing phases.
  • Performed problem analysis and data analysis in Oracle data warehouse environment.
  • Disaster Recovery Coordinator that maintained disaster recovery information and uploaded artifacts.

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