Computer Technician Resume Washington, DC - Hire IT People

PROFILE SUMMARY:

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals.
Works well independently, or in a group settling providing all facets of computer support with great attention to detail.
Working knowledge of networking devices and printers.
Knowledge and understanding of numerous software packages and operating systems.
Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results.
Excellent analytical and problem - solving skills.

KNOWLEDGEABLE AREAS:

EXPERIENCE:

Confidential, Washington, DC

Computer Technician

Responsibilities:

Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non-technical personnel within the business.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Managed Windows XP, Vista, 7, 8,10. and 2008 Server R2
Ensure that Spiceworks tickets are resolved and completed to the client’s satisfaction.
Active Directory - creating, configuring and resetting user accounts and passwords; adding new user accounts to domain

Confidential, Washington, DC

Computer Technician

Responsibilities:

Built, configured, and managed Confidential Mini PCs.
Created reports, spreadsheets, and documents.
Researched and purchased materials needed for Company Use both Online and In-Person.
Troubleshot devices using Cloud-Based RMM.
Performed desk-side support at client's office
Reimaged laptops being used for client organizations
Troubleshot devices using Remote Desktop Access Software