Hardware Technician Resume Washington, DC - Hire IT People

SKILLS:

EXPERIENCE:

Confidential

Hardware Technician, Washington, DC

Responsibilities:

Supporting Federal Communications Commission
Provide desk side support to a user community of approximately 2,200 on - site at a federal government facility.
Setup of AV equipment (laptops and projectors) for web related conferences and events
Equipment distribution and setup
Troubleshoot hardware issues with desktop PC’s

Confidential

Help Desk Analyst, Alexandria, VA

Responsibilities:

Supporting United States Patent and Trademark Office
Respond to and handled customer incidents and inquiries in a timely manner.
Maintained a polite and professional telephone manner.
Troubleshoot remote users
Document problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution using Remedy
Access software updates, drivers, knowledge bases, and other resources to aid in problem resolution
Performs fixes including installing and upgrading software, implementing file backups, and configuring systems and applications

Confidential

Help Desk Technician, Washington, DC

Responsibilities:

Assist government Officials and Federal Agents Desk side
Recorded progress for projects using JIRA
Maintained active directory and modified security groups
Account Creation and Deletion
Office 365 management
Train users on cloud services thru Microsoft such as OneDrive
Assist users in recovering emails and backing up outlook files
Perform secure data wipes on 500+ tablets
Assist users on call on weekends
Ensure each machine was running the latest enterprise McAfee patch
Assign and completed tickets through Lan Desk
Image Computers Via PXE and through Lan Desk
Update regional service desks with regular fixes and policy updates
Create daily reports on any outages
Assist users with VPN connection issues
Assist users in unlocking encrypted devices
Manage Checkpoint Encryption database
Manage PC inventory for all of OIG
Manage Blackberry server for government issued blackberries
Manage Airwatch server for government issued Iphones
Break down and set up users computer equipment for office moves
Maintain network printers
Assist with Skype for broadcast setup’s as well as Skype meetings
Reimaged batches of computers at once
Windows 7 to Windows 10 Migration
Installed various network approved software for users maintained a data base of software for all sub agencies

Confidential

Tier 2 Help Desk, Washington, DC

Responsibilities:

Confidential

Tier 1 Help Desk, Washington, DC

Responsibilities:

Confidential

Knowledge Expert, Rockville, MD

Responsibilities:

Confidential

Adjunct Professor, Washington, DC

Responsibilities:

Confidential

Computer Technician, Morganfield, KY

Responsibilities: