Desktop Engineer Resume

SUMMARY:

Seeking a Position to utilize my 5+ years of IT experience in help desk support, PCs repairs, and Administrative tasks
Customer Service experience, 5+ years
CompTIA A+ Certified

SKILL:

EXPERIENCE:

Confidential

Desktop Engineer

Responsibilities:

Provide onsite and remote support for 150+ Users
Assisted with onboarding client and creating triage processes
Create and update KB materials by working with IT director
Participated in Active Directory Cleanup and ON - Prem to cloud transition Projects
Setup conference room style meetings for senior management
Acted as the POC for service vendors
Manage admin portals for applications such as Call tower, Uniflow, Level3, WebEx
Mitigate end-user security threats by working directly with users and network engineers
Setup and monitor AV systems for company Town Hall Meeting

Confidential

IT Field Technician

Responsibilities:

Confidential

Desktop Support Technician

Responsibilities:

Provided remote support for 50+ companies
Performed initial diagnostics and escalated critical issues
Documented device configurations and SOP’s
Provided software support for Microsoft and other specialized applications
Created, deleted and assigned proper permissions on through s on Active directory

Confidential, Tyson Corner, VA

Shift Manager

Responsibilities:

Confidential, Wheaton, MD

Senior Computer Sales Consultant

Responsibilities:

Provided customer service and used sales skills to sell PCs, accessories, and wireless connections
Recommended technology solutions for business and personal use
Sought and studied products to stay up to date on available merchandise
Maintained departments’ merchandise and updated inventory