SUMMARY:

To obtain a position in which to apply my skills and be challenged to gain additional skills/knowledge necessary for potential advancement. Excel at taking the lead and motivating staff by providing a positive attitude in attaining goals to meet client’s needs.

EXPERIENCE:

Lead Desktop Engineer

Confidential, Washington, DC

Responsibilities:

• Created and standardized Windows 10 image and developed patch cycle and testing for CB and CBB
• Stood up new SCCM Infrastructure from scratch
• Standardized imaging OSD
• Creating deployments, task sequences, collections, and packages
• Using Windows Server 2016 to create Win10 GPO’s and configurations
• Created standard for package deployment through SCCM
• Powershell scripting and modification for PowerShell Application Deployment Toolkit
• Created custom functions for application deployment
• SCCM administration and deployment configuration
• Patch administration using SCCM / WSUS
• USB / Bitlocker encryption for HIPPA Data at Rest encryption policies.
• Tier 4 support for any desktop issues

Systems Engineering (Team Lead)

Confidential, Washington, DC

Responsibilities:

• Team lead of 5, Windows 10 application deployment lead
• 250 applications migrated to Windows 10 / SCCM 2012
• Creating deployments, task sequences, collections, and packages for SCCM 2012
• Using Windows Server 2012 R2 to create Win10 GPO’s and configurations
• Involved in testing and sign off of Windows 10 configuration, GPO's and local policy configuration.
• Powershell scripting and modification for PowerShell Application Deployment Toolkit
• Created custom functions for application deployment
• SCCM administration and deployment configuration
• Patch administration

Systems Administrator

Confidential, Martinsburg, WV

Responsibilities:

• Helped improve Windows 7 image
• Created powershell scripts to detect and correct conflicting Active Directory rights
• Responsible for Windows Server patching
• Backing up Server VMs
• Patch and security remediation
• Break/Fix Laptops and Desktops (DELL)
• SCCM / AD / VMWARE
• Supported 3rd Party Server applications.
• Updated WIM files using DISM
• 2300+ Machines, over 200 servers. (About 80% of servers wher on VMs) Active Directory LDAP queries, GPO, File Permissions, SCCM, WDS, Account creation (User Access permission, File Share groups, etc).
• Maintain the Active Directory - Create/Delete/Update OU, User, Group and Computer Accounts - Aiding in organization of the domain and client services

Sr Desktop Services Analyst

Confidential, Hagerstown, MD

Responsibilities:

• Worked with engineering on creating and improving Windows 7 image
• Managed Users and Computers in Active Directory
• Troubleshooting issues with Windows 7 compatibility
• Image/Deploy Laptops/Desktops
• Assist with troubleshooting LANDesk
• Support and Troubleshooting of SSLVPN software
• Managed remote users in Active Directory
• Scripting PC backups and restore for use with data recovery of PC’s
• MBAMS troubleshooting and recovery for bitlocker
• Troubleshoot Desktop and Laptop issues (Dell / HP)
• Lead on migrating 700+ users to Windows 7 in 90 Days
• Supported GPO creation and troubleshooting in Active Directory
• Recreated automation in Powershell for Windows 7 Imaging
• Replace/install new hardware/software
• Work with Citrix/VPN/RDP and various other technologies supporting users across the US.
• Created WDS server for rapid deployment of Windows 7 (Windows 2008R2)
• Created active directory LDAP queries and power shell tools for administration of Active Directory

Desktop Support/Engineer

Confidential, Hagerstown, MD

Responsibilities:

• Create automated Windows 7 image for deployment across enterprise using DISM and Microsoft’s AIK to generalize image for multiple models of computers
• Create custom setup complete.cmd for auto-activation using KMS and renaming of accounts, creating default profile and installing custom settings cutting build time of a new machine over 50%
• Responsible for documentation and deployment
• Troubleshoot and resolve Windows 7 program compatibility
• Support and configured remote blackberry users
• Utilize LANDesk to remotely install software
• Troubleshoot Desktop and Laptop issues
• Replace/install new hardware/software
• Work with Citrix/VPN/RDP and various other technologies supporting users across the US.
• Assist in creation of standards for worldwide deployment of Windows 7.
• As a member of a team of four, performed the removal of old anti-virus software and installed the latest required Symantec Corp software and other software upgrades for student’s laptops
• In a team, deployed over 500 new Dell workstations and configured XP for the end user.
• Changed the domain names of each laptop and computer on windows XP
• Changed organization’s home page after configuration from a guest wireless network to a secured wireless network
• Personally performed upgrades on five to eight laptops per day on MACs, Toshibas, IBM Think Pads T41s, HPs notebooks
• Participated in a eight week printer change out on three different locations moving and installing over 500 printers on XP/2000 workstations
• Attached network printers and confirmed functionality
• Added printer memory and/or a hard drive

Desktop Support

Confidential,Hagerstown, MD

Responsibilities:

• Hired to reduce ticket load - worked on everything from dual monitor setups to system recovery of Confidential ’s without data loss.
• Designed and Deployed universal image using Ghost to over 600 computers in High school, middle and elementary levels
• Novell/Nortel Based network
• Solved custom computer problems in regards to teachers needs - including but not limited to, custom built PC’s for video editing and CD duplicating, Custom windows installations for 3D modeling, and streamlining windows for speed and lower memory usage.
• Responsible for laptop repair and new laptop imaging and setup on dell and gateway laptops.

Systems Administrator

Confidential, Baltimore, MD

Responsibilities:

• Hired to reduce ticket load
• Created install/configure MST using ORK tools to streamline installation
• Used Dameware to remotely support computers
• Re-created GHOST images using sysprep to ease installation
• Responsible for laptop repair