Desktop Support Intern Resume Herndon, VA - Hire IT People

SKILLS:

Software: Microsoft Active Directory, SCCM, BMC Client Management (Asset Core), Cisco Unified CM Administration, Secure Doc, Go to Assist, Cisco Packet Tracer, Microsoft Office Suite 2016; Microsoft Windows Operating Systems Windows 7 and 10; installing drivers, and Cloudberry.

Network: Networking experience (trouble shooting, connections, activating ports, basic router configuration, switches, and Wi - Fi router).

Hardware: IT Essentials (PC software and hardware); HP desktops, laptops and printers; Dell desktops & laptops; general computer builds and repairs; hardware installations and swaps.

Certification(s): Microsoft Office Specialist Excel 2016; working towards CompTIA A+, Network+, and Security+.

Project Management: Project Management individual and group experience leading, communicating, negotiating, problem solving, and influencing project delivery and outcomes.

Languages: English, Persian, Pashto, and Urdu fluently.

EXPERIENCE:

Confidential, Herndon, VA

Desktop Support Intern

Responsibilities:

Image over 100 laptops weekly, effectively in order to have machines ready for use resulting in steady available inventory.
Troubleshoot 15+ technical incidents for both remote and onsite employees daily. Diagnose issues with laptops, PCs, desk phones, and printers as well as replace/swap out equipment following specific processes and guidelines to ensure tasks are completed consistently and efficiently.
Configure devices to include standard activities such as adding removing devices to active directory, installing applications through SCCM and configuring end user profile and reimaging if needed.
Respond to user inquiries and requests via case tracking system, telephone, and email professionally and with speed, accuracy and proficiency. Participate in projects and initiatives as directed by the Service Desk Manager.
Perform inventory for 180 items weekly as well as wipe, decommission, and dispose of retired equipment.

Confidential

Vice President

Responsibilities:

Led a team of 30 volunteers in talent management department, resulting in having 2 of them winning “The Best Member of the Month Award.”
Generated tracking tools for more than 500 members resulting in accurate tracking of members’ activities.
Organized training for development programs once a month resulting in capacity building of 1000 + university students.

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Desktop Support Intern Resume

Herndon, VA

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