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Desktop Support Specialist Resume

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Farmington, CT

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SUMMARY:

IT professional with 7+ years of experience providing quick and client - focused technical support to 200+ users. 2+ years of that time was spent supporting the various executives in the building. Demonstrated capacity to identify root causes and direct users to lasting resolutions. Adept at articulating complex technical concepts to users of varying technical understanding. Well versed in Mac OSX and Windows operating systems, applications, and hardware with the ability to learn new tools and technologies quickly.

AREAS OF EXPERTISE:

  • Troubleshooting & Issue Resolution
  • End-user & Support
  • AV Teleconfernace Support
  • Client Relationship Management
  • Root Cause Analysis
  • System Implementation
  • Rapid Ticket Response Times
  • Detailed Documentation

TECHNICAL PROFICIENCIES:

Platforms: Windows 7 / 8 / 10, UNIX, Mac OS, iOS, Android

Hardware: Lenovo / HP desktops and notebooks, iPads, MacBook, iMac, Android Tablets, Printers, Ploycom, iPhone

Applications: Microsoft Office, iWork Suite, SCCM, Papercut, Apple Remote Desktop, DameWare, Adobe Creative Cloud, Polycom RPD, Citrix, Lumention HEAT

PROFESSIONAL EXPERIENCE:

Confidential, Farmington, CT

Desktop Support Specialist

Responsibilities:

  • Support all facets of AV and VTC needs for professional events from outsire organisations using the 200+ seat Autotorium.
  • Raised IT approval raiting with the executive users during the coruse of my 2+ years of time. I Acomplished this by being flexable with my time and was able to support the staff on off hours and weekends.

Confidential, Hartford, CT

Student IT Systems / Network Specialist

Responsibilities:

  • Was the Main point of contact for CENs NOC service while keeping the NOC database up to date.

Confidential, New Britain, CT

AV Technical Services

Responsibilities:

  • Worked with production level sound and lighting boards, along with various projection systems to provide technical services to clients for their events on campus.
  • The events would range from small club meetings to large auditorium events with outside companies.

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