Associate Operations Manager Resume Reston, VA - Hire IT People

OBJECTIVE:

To obtain a Computer Operator, Help Desk, Data Center Administrative position with responsibility that uses my abilities to the fullest and allows me to contribute to an operations success and stability.

PROFILE:

Familiar with MS - DOS, Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook.
Knowledge of PC setup and installation, as well as various peripherals, data entry, and file updating.
Experienced in system-operations training, collections, and customer service, Data Entry,

SKILLS:

MVS/XA ESA JES2 JCL. TSO RAC/F VM VTAM SQL Oracle CICS/IMS EREP HIDRO VAX/VMS
Z7890 Z/OS390 MSOFFICE OUTLOOK WORDPERFECT REMEDY/MAGIC INFOMAN
STK SILOS, AS400, VERITAS, AIX SERVER BACKUPS ZOS/ZVM OPERATING SYSTEMS
Hands and Feet Data Center Support.

TECHNICAL SKILLS:

Hardware: Hard drive, Ram, Motherboards, CD/DVD, Power Supplies, Experienced with PC's and some Apple.

Operating Systems: Microsoft Windows XP, 7, 8., UBUNTU 12.4, 12.10, 13.10, 14.04, 14.10 Apple OS. Windows command line and Unix command line operating systems. Confidential Mainframe ZOS MVS/JES2

Computer Deployment: CHCS Initial configuration deployment for the Millitary in 1994. PC installations and user configurations. Trained on Georgetown WinPe imaging.

Applications: Microsoft Office 2003, 2010. Apache Open Office 4.1

Malware: Antivirus and Spyware Removal. Symantic and other tools.

Help Desk: Trouble ticketing systems - HP Service Manager, Remedy and Remedy/Magic and BMC Service Desk. Active Directory, VPN, VOIP.

Peripherals: Printers Richo, Xerox, Tectronics, ect. Tape Drives, Office jets.

EMPLOYMENT HISTORY:

Confidential, Reston, VA

Associate Operations Manager

Responsibilities:

Acts as a first point of escalation/consultation for the team on Technical, procedural, and process related queries.
Work with Cherwell ticketing system. Assisting my team with maintaining and updating documentation.
Liaise with the Critical Incident Management Process Owner.
Coordinates with Management during Major incidents, Disaster Recovery procedures, including being on call at all times.
Participates in major system upgrades and reviews of system procedures and policies.
In charge of running the Client Data management system, including backups, writing new SOP’s for system e and training.
Interacting and coordinating and training of our IT Run Backup team in India with Data Management procedures.
Handling all procedures of Data Mgmt and Storage.
Coordinates with Vendors Iron Mountain for Storage Mgmt using Secure Sync software, interacting with Confidential who run the Backup processes and restores of tapes and processing of tapes coming back for Iron Mountain using Insert job software for the AS400 tape system Data Entry, and procurement.
I also manage the Quantum I500 and I600 system backups and storage. I also handle inventory for both systems.

Confidential, Springfield, VA

Computer Operator

Responsibilities:

Confidential mainframe Operations, MQ monitoring and system backups.

Confidential, Reston, VA

Data Center Network Support Specialist

Responsibilities:

Hands and Feet support of all Data center requirements, ensuring uninterrupted Data Center services.
Responsible for managing all aspects of Data Center facilities. handling the tape management Data Entry and vendor escorting to the data center in case of any hardware replacements or repairs.
Working with team members in installations and removal of servers, chassies, and switches and cables.
Involved in the infrastructure building of the Western Union data center of all equipment being relocated.
Maintained all records of deliveries and outgoing of equipment that needed to be shipped between data centers Reston, and Chicago.
Did the interviewing of present data center employees in the Chicago data center when those positions became available as recommended by my manager.
The manager hired the employees based on my sole recommendation.

Confidential, Suitland, Md

Data Center Specialist/Computer Operator

Responsibilities:

Working with a team to relocate/move customers PC equipment and ensure all equipment (PC, monitors, keyboards, ect) is set up properly in its new designated areas. Troubleshooting connection issues if nessarry. Completing documentation according to documented procedures. Utilized TSO/ISPF on a daily basis for production support. Monitor alarms and alerts for infrastructure
Supports GO-Card Office Identification of hardware locations using NetDisco
Execution of enterprise job schedule and monitoring of exception conditions via Control-M console
Enterprise printing and courier distribution
Tape handling for back-ups, off-site storage and rotation
Monitors network conditions across the GU enterprise using Confidential NNM, Openview.

Confidential, Reston, VA

Computer Tape Librarian

Responsibilities:

Vital Record shipping and receiving, media inventory and reconciliation via Iron Mountain Secure Sync and TapeTrac software.
Lotus Notes and various tape librarian duties.

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Associate Operations Manager Resume

Reston, VA

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