SUMMARY:

• I am a highly capable and experienced administrative professional.
• I am also currently an Honor Roll student at Confidential where I have earned my Associate in Arts in Business Administration.
• Now, I am pursing my Bachelor’s in Business Administration, with a concentration in Human Resources Management, so I am looking to make a transition of my career in the Human Resources field.
• In addition to my administrative skills, I offer significant abilities and experience in organizing, prioritizing, maintaining confidentiality of documents, and preparing detailed reports and managing projects. My ability to get along well with others, demonstrate flexibility to meet deadlines, and effectively coordinated in a fast - paced environments have contributed to my growth in this field.
• I have previous and current administrative work experience and over 20 years of experience working in an office environment.
• I have done it all - filing, faxing, copying, compiling spreadsheets, entering data, and answering multiple phone lines and emails, etc.
• I am flexible and able to easily perform multiple tasks.
• I am also able to learn new skills quickly and effectively.
• I would be a great addition to your team and believe that I could learn a lot as well.
• I am available to start as soon as possible and my salary requirements are negotiable.
• I have attached my resume so you may see my qualifications.
• However, I believe a face-to-face interview would allow us to get to know each other better and answer any questions that may arise.
• I believe that I am an excellent candidate for this position and hope I will be considered.
• Proven Administrative Leader in promoting growth and profitability in multiple industries including Retail, Communications, Marketing, and State Government.
• Responsible for Administrative Support in a variety of functional areas such as Business Development and Operational Management.
• Customer Focus Retail Management Project Management Administrative Leadership Training Financial Skills Administrative Management Research Skills Problem Solving Skills

SOFTWARE SKILLS

• Microsoft Office 2003, 2007, 2010, 2013
• Windows 2003, 2007, 2010, XP
• GroupWise 4.2 and 5.0
• SAP

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Responsibilities:

• Conduct end-to-end Inventory Management serving the tourism, apparel, jewelry, and sundries business sectors to facilitate fulfillment of customers’ requirements.
• Implement corrective action to resolve discrepancies in billing and merchandising to ensure accuracy of financial resources.
• Deliver training for New Hires and current Associates to maintain proficiencies and daily operations.
• Serve as next in command to the Store Manager during his absence
• Lead and direct personnel in the areas of merchandise distribution and exceptional customer service to achieve sales budget goals and expectations.
• Ensure that all monetary transactions such as banking, reconciliations, and deposits are balanced, managed and accounted for on a daily basis to maintain solvency of the business.
• Generate and analyze sales reports to identify trends and corrective measures.

Confidential, Atlanta, GA

Scheduler

Responsibilities:

• Worked closely with Senior Management to maintain control of shopper fees within the guidelines set by the company’s protocols.
• Updated and maintained customer database with client revenues in excess of $5 million.
• Served as a Lead Recruiter responsible for obtaining new customers and shoppers.
• Assisted and lead projects that focused on the recruitment of new shoppers.
• Made outbound calls to schedule shopping assignments with qualified shoppers.

Confidential, Atlanta, GA

Billing Analyst

Responsibilities:

• Adjudicated billing errors and implemented corrective measures for customers and clients to ensure amicable resolutions.
• Created and submitted informational packages which corrected clients’ invalid credit balances.
• Trained and mentored new hires and current employees on new research policies and administrative procedures.
• Researched and resolved credit balances with a less than three percent error rate.
• Achieved a corrective billing rate on erroneous billing of over 90 percent.

Confidential, Washington, DC

Administrative Assistant

Responsibilities:

• Led the Administrative support for ten Executives.
• Researched and compiled relevant information needed for projects and other administrative assignments.
• Coordinated travel arrangements for Executives as well as maintained their daily and monthly calendars.
• Delivered correspondence to the California House of Representatives and Senators on Capitol Hill.
• Served as an Administrative Assistant Professional on various contract assignments for clients with 50-500 employees in the DC Metro area.
• Interacted with board executives and group directors to compile data needed for composing budget proposals and create memos.
• Maintained departments’ phone lists, weekly time sheets, calendars and reports.
• Served as the unit’s timekeeper for a staff of 20 personnel.
• Answered administrative inquiries by phone and in writing to customers and stakeholders.
• Assisted the Human Resources Department with recruitment and staffing efforts during mass hiring.
• Served as a back-up receptionist as needed.
• Performed data entry duties which consisted of inputting budget data for over 200 facilities and operational offices in preparation for upcoming fiscal year.
• Created and maintained all databases for senior management.
• Participated and assisted with bi-weekly New Hire Orientation.
• Processed transmittals and transactions for Senior Financial Analysts.
• Researched Negative UnLiquidated Obligations ( Confidential ) on government issued contracts.
• Worked with contract personnel from local military Armed Forces Bases and Defense Accounting Services (DFAS) to ensure the accuracy of financial transmittals.
• Served as the focal point for submission of administrative contract reconciliation transmittals.