Direct Support Professional Resume

EXECUTIVE SUMMARY:

I am an experienced Support Professional. I look forward to working with thriving organizations and their leadership to Design, Support, and Manage their IT Services, to the end that is operational excellence. The realize that the processes of Strategizing, Designing, Transitioning, Operating, and Improving IT Services can be of great benefit, and of significant challenge. My goal is to provide these thriving organizations with the support they deserve, to deliver quality services, in these modern times.

FUNCTIONAL SKILLS:

Technical Support
Inventory Management
Information Security
Customer Service
Vendor Management
Documentation

TECHNICAL PROFICIENCIES:

Operating Systems: Windows XP; Windows 7; Windows 8.1; Windows 10

System Management Tools: TeamViewer; Remote Desktop; InTuneWSUS; WDS/MDT; Powershell; CMD Shell

Virtualization Solutions: Hyper - V; Oracle Virtual Box; Citrix; Parallels

Desktop Applications: Office Suite 2010; Office Suite 2013; Office Suite 2016; Adobe Creative Suite; Skype for Business; IE; Chrome; FireFox

Security/Monitoring Solutions: Active Directory; Windows Defender; Malwarebytes; Event Viewer; Task Manager

ITSM Tools: ZenDesk

EXPERIENCE:

Confidential

Direct Support Professional

Responsibilities:

Carry out standard operating procedures, as stipulated by my direct report supervisors, to ensure timely service delivery, in support of the standing service level agreement
Provided inventory and asset management services, to ensure that assets were consistently maintenance, accounted for and replenished
Submit daily and monthly reports, regarding department budget transactions
Basic desktop support for department laptops, to resolve technical issues, enabling productivity and continuity of services
Delivered daily administrative assistance, providing task management and scheduling support, to coordinate daily tasks and ensure prompt delivery of services

Confidential, MD

Direct Support Manager

Responsibilities:

Carry out standard operating procedures, as stipulated by my direct report supervisors, to ensure timely service delivery, in support of the standing service level agreement
Provided inventory and asset management services, to ensure that assets were consistently maintenance, accounted for and replenished
Submit daily and monthly reports, regarding department budget transactions
Basic desktop support for department laptops, to resolve technical issues, enabling productivity and continuity of services
Delivered daily administrative assistance, providing task management and scheduling support, to coordinate daily tasks and ensure prompt delivery of services

Confidential, Washington, DC

Direct Support Professional

Responsibilities:

Carry out standard operating procedures, as stipulated by my direct report supervisors, to ensure timely service delivery, in support of the standing service level agreement
Provided inventory and asset management services, to ensure that assets were consistently maintenance, accounted for and replenished
Submit daily and monthly reports, regarding department budget transactions
Basic desktop support for department laptops, to resolve technical issues, enabling productivity and continuity of services
Delivered daily administrative assistance, providing task management and scheduling support, to coordinate daily tasks and ensure prompt delivery of services

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