Help desk volunteer Resume

TECHNICAL SKILLS:

English and French
Knowledge of configuration, basic, computer networking, devices and security
Capacity to install Operating System: Windows 10, Windows 8 & 8.1, Windows 7, Vista and others softwares.
Ability to assembly and set up computer ( Dell/OptiPlex/Lenovo Desktop) Computers components, devices and printers
Research skills ( Google, Bing, Internet explorer)
Ability to help aging and disable persons to open and manage email account
Ability to provide regular attendance and timeliness;
Ability to identify and provide resolution to problems relating to a supported product
Ability to present resolutions in a user friendly way to both technical and non - technical users;
Knowledge of desktop hardware, software and other computer-based products;
Ability to Imaging, configuring and deploying government workstations and laptops; installing, configuring and troubleshooting desktop and network printers

PROFESSIONAL EXPERIENCE:

Help desk volunteer

Confidential

Responsibilities:

Perform monthly maintenance of multimedia room
Upgrade software, operating system and anti virus software
Troubleshooting computers, mobile devices and printers maintain conference room technology to prevent service disruption
Installs, tests, and maintains a variety of personal computing software systems, with local area network and wide area network connections
Troubleshooting network, internet/intranet and wireless network connectivity issues creating new user accounts and groups, managing security settings and access permissions for groups or individuals

Residential Support staff

Confidential

Responsibilities:

Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
Perform healthcare - related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.

Baker associate

Confidential

Responsibilities:

Customer Service Representative

Confidential

Responsibilities:

Conferred with customers by telephone or in person to provide information about products or services, take/enter orders, cancel accounts, and obtain details of complaints.
Kept records of customer interactions or transactions, documented details.
Troubleshot issues and resolved customers' problems.
Responded to inquiries and communicated customer resolutions
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Troubleshooting Apple devices