Service Desk Analyst Resume
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Hagerstown, MD
SUMMARY:
Entry - Level candidate with less than one year of Service Desk experience. As the First level of contact for customer to get password reset, break/ fix, software issues and account administration.
TECHNICAL SKILLS:
Systems: Windows 95-98/2000/XP/7/10
Software: MS Office, Service Now, Citrix, Windows Active Directory
IT EXPERIENCE:
Confidential, Hagerstown, MD
Service Desk Analyst
Responsibilities:
- Handled technical troubleshooting for customers first level of contact for Password Reset, break/fix, software issues, and account issues and unlocks.
- Also escalation when needed to the appropriate level.
- Providing great customer service and quick resolutions or escalation in order to get customer back up and running.
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