Field Service Technician Resume Troy, Michigan - Hire IT People

SUMMARY:

Pursue a Career opportunity with Information Services that will utilize my technical and supervisory skills.
5+ years experience with Cisco hardware, LANS, WANS, Firewalls such as (Sonic, Linksys, and D - Link), and Wireless devices 6+ years experience with Windows (95/98/NT/2000/2003/XP/Vista/7/8/10/2003 Sever/SBS Server/Microsoft Exchange/Active Directories/SCCM) 8+ years experience with Microsoft Office (1997/XP/ 2003/2007/2010/2013/360 ) and Microsoft Viso, Project 4 years experience utilizing Supervisory/Management skills Excellent communication (oral and written), leadership skills, strong management, team player skills, and customer service skills 5+ years configuring email accounts using various email hosts such as Outlook, Novell GroupWise, Network Solutions, Vario, and Lunar pages.
5+ years performing DNS and FTP setup and domain migration
1 year experience with website design and implementation.
Computer Language HTML, ASP, and .NET
2+ years experience troubleshooting Small Business clients’ networks ex: remote desktop, software, hardware, email, desktops, VPN. servers patching and upgrades
7+ years experience supporting and configuring Zen software/Sccm.
7+ years imaging and reimaging computers and laptops using sccm and iso sticks.
Setup of Developer laptops and desktop with various software such as (Visual Studio 2013, 2015, SQL management, Adobe Suite, and other various programs

WORK EXPERIENCE:

Confidential, Troy, Michigan

Field Service Technician

Responsibilities:

Installed, configured, maintained, and provided troubleshooting of software and hardware on Microsoft Windows 7,Windows 10, Surface, and Mac OS networks Maintained asset databases for workstations, laptops, macs, surfaces and monitors Setup and configured new workstation upgrades for over 1600 workstations
Ensure client connectivity on Intranet and to the Internet including TCP/IP, DHCP, and Static troubleshooting in person and remotely
Provide user support using a ticketing system called (Remedy Force)
Installation of various Mortgage software

Confidential, Royal Oak, Michigan

Team Lead of Deployment

Responsibilities:

Installed, configured, maintained, and provided troubleshooting of software and hardware on Microsoft Windows 2000, XP and windows 7 networks Maintained asset databases for workstations, laptops and printers Setup and configured new workstation upgrades for over 17000 workstations
Ensure client connectivity on Intranet and to the Internet including TCP/IP troubleshooting in person and remotely
Provide user support using a ticketing system called (Magic) Installation of various healthcare software
Point man for various offsite projects including but not limited to workstation setup, configuration, software installation, and printer setup

Confidential, Auburn Hills, Michigan

Service Desk Analyst

Responsibilities:

Logs all help desk calls or email requests into Service now Reporting System and updates problem profiles
Analyzes and resolves problems with a goal of 55% First Call Resolution. 80%
Utilization Completes requests for printer, hardware, and Software
Promotes effective use of technology
Involves dealing with and/or responding positively to complaints, problems, and sometimes negative and emotional behavior Understanding
Service Desk priorities and objectives and taking an active role in accomplishing these objectives
Keeps customers informed of global problems, scheduled downtime or anything that affects the computing environment

Confidential, West Bloomfield, Michigan

Technician/Network Specialist

Responsibilities:

Installed, configured, maintained, and provided troubleshooting of software and hardware on Microsoft Windows 95/98, 2000, NT 4.0, XP, 2003 Server, SBS server, exchange and Vista networks Maintained and Configured email accounts using various email hosts
Network Solutions, Vario, and Microsoft Exchange Setup DNS records FTP sites and migrated domains
Ensure client connectivity on Intranet and to the Internet including TCP/IP troubleshooting in person and remotely
Provide security solutions using firewalls, routers, switches, wireless, VPNs and a number of software security programs such as
Perform server maintenance looking up log files, setting up and maintaining backup programs