Call Center Rep Resume Lansing, MI - Hire IT People

SUMMARY:

Position in front office where I may excel and prosper in the work force.
Competent using software including: Windows, Word, PowerPoint, E - mail, and the Internet.
Demonstrated ability to meet the needs of patrons, dependable, hardworking, reliable, and punctual.
Recognized for long hours, commitment to customers, and attention to detail, professionalism, and follow-up.
Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.
Work well as a team member or independently.

COMPUTER EXPERIENCE:

EXPERIENCE:

Confidential, Lansing, MI

Call Center Rep

Responsibilities:

Conferred with customer by phone and in person to receive ordered for installation, turn - on, discontinuance, and change in service. Received payment and recorded receipts for services completed phone applications
Greeted callers determined nature and purpose of call, and answered questions and provided information
Verified all insurances and address information
Assisted with helping callers choose a Medicaid health plan

Confidential, Lansing, MI

Receptionist/Front Desk

Responsibilities:

Answered telephone to schedule future appointments, provide information, and forward call
Operated telephone switchboard to receive incoming calls
Received payment and recorded receipts for services
Filed and maintained records
Greeted persons entering establishment, determined nature and purpose of visit, and directed visitor to specific destination, and answered questions and provided information
Verified all insurances prior to patient check in.
Confirmed next day appointments.

Confidential, Lansing, MI

Receptionist

Responsibilities:

Greeted persons entering establishment, determined nature and purpose of visit, and directed visitor to specific destination, and answered questions and provided information
Answered telephone to schedule future appointments, provide information, and forward call
Transmitted information and documents to customer, using computer, mail, and facsimile
Performed duties such as taking care of plants and straightening magazines to maintain lobby and reception area
Recorded, compiled, entered, and retrieved information, by hand and using computer
Filed and maintained records, use of Eaglesoft software.

Confidential, Phoenix, AZ

Fiscal specialist/Revenue desk

Responsibilities:

Provide customer service to inbound/outbound caller and 1:1 regarding various questions pertaining to the programs departments within DDD.
Administer member's accounts and billing involving AZEIP, Family Cost Participation, Cost of Care, Estates, Trust &, Residential Room and Board Hardships, and Share of Cost. Assist and resolve member's accounting/billing inquires Interpret policy, rules and laws as they pertain to the program Logging and tracking Tort Feasors hardships, correspondence, and other information utilizing various computer programs.
Process Financial information Forms to determine percentage rage to pay and prepare correspondence to notify member or responsible party of determination percentage rage to pay and prepare correspondence to notify member. Corresponding with health plans and attorneys request for member account and billing information Maintain/respond /forward email received in the Revenue Desk email Inbox.
Provide coverage for front desk receptionist area occasionally.