SUMMARY:

Desktop Engineer who automates roll out of new operating systems, applications and security updates. Provide desktop support to Executives, Portfolio Managers & Traders. Work with infrastructure engineer to support hedge fund clients. Strong project management and interpersonal skills.

TECHNICAL SKILLS:

SOFTWARE: VMware Horizon View 5.x, 6.x, vSphere ESXi 6.x, Terra 2 PCoIP Zero Client, Airwatch MDM 8.2, MDT2013, MDT2010, MEDV 2.0, WDS, Ghost 6.0/2001/2002 , Script Logic Desktop Image, Acronis Snap Deploy, KACE Systems Deployment Appliance, Windows 10/7/XP/2000/NT Workstation/Server, MS Active Directory 2016, 2012, 2008 & 2003 Domain Structure, VMware Workstation 6, MS Office 365, 2016/2010/2007/2003/ XP/2000, MS Visual Studio 2008/2005/2003 , MS CRM, SAP, Appxtender Document Management, Citrix Client, Database MSSQL, Oracle 9i, 10g & 11g, Sybase, Toad, Lotus Notes 6.5 client, Novell NetWare client, Norton Antivirus, ESET Endpoint Antivirus, McAfee System security, PGP, Checkpoint, Symantec Encryption Desktop, Microsoft Bitlocker, Cisco Advance Malware Protection, PowerQuest Partition Magic, Diskeeper, Internet Explorer, Google Chrome, Netscape, FireFox, Adobe Photoshop, Illustrator, After Effects, Adobe Acrobat, LANDesk Management, Goverlan, System Center Configuration Manager Current Branch 1606, PDQ, Lansweeper, Remote Desktop Manager, ADManager Plus, Visionapp, VNC, Dameware, Pcanyware, Logmein, Remedy, Footprints, RightFax, Faxination, Matlab, ArcServe Backup, Install Shield, WISE Installer and Novell ZENworks, Symphony, Slack. DUO, RSA, Pulse Secure, Dropbox, ConnectWise, Druva inSync, Airwatch, Malwarebytes, MacriumReflect7, Globalrelay, Mimecast, Proof point, Reflection

HARDWARE:

Smart Devices: Apple Iphone, Apple IPad, Samsung Galaxy, Blackberry Classic, Microsoft Surface Pro.

Laptops: HP, Lenovo, Dell and Apple laptops.

Desktops: HP Z640 Workstations, Z230 Workstation, HP Thin Client GT7725 Quad and Dual, HP Proliant xw460 and xw2x220c Blade, Dell Optiplex.

Printers: HP LaserJet series, 5si/8100, HP Digital Senders, Scanners; Lexmark, Konica, Xerox Docuprint N40/Phaser.

Networking: LAN/WAN Technologies, Wireless Networking, TCP/IP, OSI Model, Netware configurations, Juniper SSL VPN, Cisco VPN, Telnet, RDP, HP RGS.

Knowledge: Bloomberg, Factset, Wonda, Reuters Plus, Reuters Kobra, Neovest, NASDAQ, CQG, ICE, X trader, J Trader, Future Source, Pro Mark Pro Capital IQ, Chase Insight, InvestOne, Attachemate Extra, ADP, RightFax, Remedy, VBrick, WIN TV, Smart Label Printer, Blackberry, Smart Phone, VMware Workstation 6, McAfee antivirus, Symantec antivirus, Checkpoint, Mindalign,YellowJacket, IPC Turret system, Concepts of Active Directory, Amazon Web Service cloud environment, Service Now, Evolve IP, Replicon, LifeSize Audio Video Conferencing, Bluejeans.

PROFESSIONAL EXPERIENCE:

Client Site Engineer

Confidential, New York, NY

Responsibilities:

• Respond to client support tickets promptly, provide concierge - level technical support, document resolutions to support request daily, and escalate tickets as needed.
• Install, migrate, and manage Windows Server and Desktop environments.
• Perform server and network hardware rack and stack in data center and install connections to network.
• Communicate effectively with clients via phone and email, respond to all requests and concerns in timely fashion. Explain resolutions, answer questions, and provide professional advice as needed.
• Act as on-site presence to test computers and all related computer systems, networks and applications to ensure they are functioning properly. Identifying and resolving problems affecting computer systems. Escalate to Systems Engineering, Network Engineering staff as required.
• Work with Network Engineering staff to resolve networking issues, set-up portals, connect to switch or firewalls, ensure effective networking operations, maintenance and support.
• Creating and managing standardized W10 images using KACE and applications packaging; physical setting up for computers and software system installation for various applications and programs.
• Using scripts like PowerShell, VBscript and BAT to obtain info and administer computers.
• Support mobile devices (iPhones, iPads, Blackberry etc.), often to high-level business professionals travelling remotely.
• Build, Deploy, Repair, Maintain hardware (including Desktops, Laptops, printers, mobile devices, peripherals)

Senior Desktop Engineer

Confidential, Jersey City, NJ

Responsibilities:

• Windows 7 design, build and management process using MDT2013, WDS to automate.
• Maintained one core image for multiple desktop and laptop models.
• Created and maintained collections, queries and deployments in SCCM2016.
• Deployed monthly security patches using SCCM2016.
• Installed, configured and troubleshot VMware Horizon View environment.
• Created and maintained W7 64-bit gold optimized image for VDI full clone and linked clone deployment.
• Provisioned VMs through template.
• Good experience in migrating productions VMs using storage vMotion to new datacenter with zero downtime.
• Participated in designing & planning upgrade from standalone VMware Horizon 5.x to cloud pod VMware Horizon 6.x architecture.
• Migrated users from physical desktop to VDI environment.
• Installed, configured, and supported PCoIP Zero Clients (HP T310) using Teradici’s PCoIP Management Console.
• Certified new hardware such as laptop, desktop & printer for the company.
• Coordinated and deployed windows 7 to user environment.
• Managed and supported Mobile devices using Airwatch Mobile Device Management.
• Worked with application engineer and developers to solve application issues with Windows 7.
• Created MEDV image for legacy application to work with windows 7.
• Worked with vendors to develop & implement permanent fixes and enhancements to systems.
• Researched solutions providing functional and technical written evaluation of products and operation systems upgrades & patches.
• Prioritized work efforts, multi-task in a very fast-paced environment and provide timely and clear updates.
• Troubleshot complex desktop issues and provide level III support to desktop team.
• Provided support on Trading Floor applications such as Bloomberg, Factset, and Wonda etc.

Trading Floor Desktop Engineer

Confidential, Stamford, CT

Responsibilities:

• Managed & deployed 500 plus Windows XP desktop migration from Dell desktop to HP Blade technology for Confidential joint venture project.
• Helped to relocate 500 plus users to a new Confidential location in Stamford.
• Packaged Msi applications and deployed to user environment using LANDesk.
• Automated reports and task using batch files, VBScripts and LANDesk.
• Coordinated and participated in disaster recovery test twice a year for 300 users.

Assistant Treasurer - Senior Desktop Engineer

Confidential, New York, NY

Responsibilities:

• Performed Windows XP, 2000 and NT roll out on desktop and laptop computer using Symantec Ghost Cast Server.
• Packaged applications using Novell ZENworks and install Shield to deploy in client’s computers.
• Helped relocate mutual fund divisions after 9/11 disaster to a DR site.
• Provided user support for market data applications such as Bloomberg, Reuters, NASDAQ & Bridge workstations.
• Served as lead person for SunGard Accounting application and web based product troubleshooting and support for clients.
• Involved in printer move project from Lexmark device to Konica multifunction device.
• Created and maintained software installation documentations.
• Interviewed and screened potential candidate for Desktop Support position.