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Customer Service/ Marketing Resume

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Dunkirk, MD

SUMMARY:

To obtain a career with an organization/company that I can further utilize my professional skills and have an opportunity for advancement.

SKILL:

Microsoft Access, Microsoft Word, Microsoft Outlook, Word Perfect, Lotus, Time slips, Adobe, Navision Software, Freight disk, proficient with searching for specific information on the Internet, Type 75 wpm, proficient in use of ProSeries, IRS system, EasyAcct, QuickBooks, Eagle Soft, Microsoft Excel, proficient with deed research from county governments, environmental health department for Certain permit and applying for building permits. Proficient in reading specifications from blue prints and familiar with Auto CADD software.

EXPERIENCE:

Confidential, Dunkirk, MD

Customer Service/ Marketing

Responsibilities:

  • Provide Excellent Customer Service to Customers around the world.
  • Provide Customers with quotations for projects.
  • Handle incoming request for specifications, custom layouts and quotations.
  • Assist Confidential ’s Representatives with freight costs and a variety of requests.
  • Research Marketing Areas for construction projects with Site Furnishings.
  • Follow up with all quotation requests.
  • Responsible for all correspondence for my territories.
  • Specify Alternates for site furnishings on projects that are specifying other company’s products.
  • Prepare packages to re - supply our Representatives.
  • Responsible for putting all customer information with sales orders.
  • Create projects in Navision.
  • Research for bidder’s lists on each project.
  • Make any attempt to keep customers satisfied.
  • Review specifications for projects to obtain correct quantities of each product.
  • Assist Supervisor and co-workers as needed.
  • Mailing Catalog request and sample request. (Steel color samples, recycled plastic blocks, wood, etc)

Confidential, Huntingtown, MD

Office Manager

Responsibilities:

  • Payroll and accounting
  • Prepare letters and contracts for clients
  • Marketing
  • Answer phones
  • Customer service
  • Filing
  • Schedule appointments and meetings
  • Run errands
  • Manage all office duties and field projects

Confidential, Deale, MD

Accounting Associate/ Payroll Specialist

Responsibilities:

  • Processed payroll for multiple companies weekly, bi-weekly and monthly
  • Processed payroll taxes weekly, monthly and quarterly
  • Processed end of year W-2’s, 1099’s, W-3’s, etc.
  • Processed all quarterly reports such as MD unemployment, 940, 941, etc.
  • Electronically filed with IRS and Social Security Administration
  • Processed monthly, quarterly and yearly write up’s
  • AP/AR
  • Processed individual tax returns
  • Maintained all incoming and outgoing drop off tax returns
  • Processed personal property tax returns
  • Corporate tax return preparation
  • Processed statements of accounts
  • Sales tax reports and paid sales taxes
  • Prepared tax packages for clients
  • Scheduled appointments
  • Notarized papers for clients

Confidential, College Park, MD

Administrative Assistant

Responsibilities:

  • Customer service
  • Filed
  • Data entry
  • Scheduled initial appointments and construction appointments
  • Inventory
  • AP/AR

Confidential, Lothian, MD

Administrative Assistant/ Processor

Responsibilities:

  • Customer service
  • Filed
  • Light accounting
  • Data entry
  • Managed all ongoing projects
  • Assisted project managers with daily tasks
  • Marketing
  • Scheduled meetings

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