SUMMARY:

• Information Technology Professional with 20 years of experience supporting more than 700 computer users in sales, manufacturing, Production and healthcare environments.
• Remotely maintained, trouble shot, and proactively serviced over 60 office networks under the Microsoft Windows and Mac environment.
• Set high standard of customer care by traveling to each of my 60 plus sites on an every 2 year schedule to build strong business relationships and maintain office equipment. Instrumental in the physical consolidation and re - location of sales and manufacturing office networks.
• Consolidations alone saved Confidential well over $30 Million in expenses.
• Strongly committed to customer service with expertise in serving as a bridge between business and technical communities.

TECHNICAL COMPETENCIES:

Operating Systems: Windows 95 - XP/Vista/Windows 7/8/10, Citrix. Mac OX 10.10

Computer Hardware: Dell, Compaq/HP, Confidential, Apple, Xerox, Cisco, Vertical Horizon, Lexmark, Avaya, Pano, IGEL.

Networking: TCP/IP, IPX/SPX, VPN with Cisco, VPN with Secure Remote, Active Directory, DNS, DHCP, Wins, Cisco Switches, Cisco Routers/Gateways, AT&T T1 ATM/Frame Relay, VoIP phone systems, Cisco Wireless Access points

Cabling: Cat 5E, Cat 6e, Coaxial Cable, Fiber Optic Cable, Racking systems

Telephony: Avaya phone systems (all), Cisco VIOP systems, UCCM, UCCX, Agent Lines, Toshiba PBX

Computer Software: All Microsoft Office products, Exchange, Outlook Clients, SMS, Adobe, Auto-CAD, Ghost, Drive Image pro, NetMeeting, FaxSR, Skype, Norton Anti-Virus, Trend Micro, McAfee Anti-Virus, Windows Deployment Services, Concord Fax services.

Project Management: Business Analyst, Project Manager, Six Sigma

Ticketing System: Remedy, Trackit

Imaging systems: Windows Deployment Services (WDS), Microsoft Depoloyment Tool Kit, Symantec Ghost

Home Lab: Built Microsoft HyperV home lab to maintain home systems. Ran 6 Windows servers to simulate a corporate environment, complete with WDS, Active Directory, VPN, File Server, DNS, SQL and Printer server.

Other: Desktop/Laptop application support, Installation/configuration of DHCP, DNS, WINS, Active Directory, Hardware/software expertise, Installed applications using Oracle, and SQL

PROFESSIONAL EXPERIENCE:

Confidential

IT Manager, Burr Ridge, IL

Responsibilities:

• Support more than 60 users in a Production environment with more than 95% Apple computers
• Maintained the two accounting servers running SQL and Great planes Accounting software on a Windows Server 2012 R2, and Windows Server 2008 R2 environment
• Involved with the Software acquisition of AutoTask a job costing software with CRM capabilities built in to run our company shows and production line
• Purchased printing services from a large vendor to have one central location for our printing needs
• Negotiated a deal with Verizon our mobile carrier, to be our only mobile carrier saving the company more than $10,000 the first year

Confidential

Help-Desk Analyst, Aurora, IL

Responsibilities:

• Solely responsible for building the company imaging system for a standard image of all computers in the fund utilizing Microsoft Windows deployment Services and Windows server 2012
• Supported 400 users nationwide in 6 offices, remotely and in the Headquarters office
• Resolved 2000+ problem tickets on Average per year
• Installed and maintained Citrix Thin Clients for 60% of our user base, utilizing Igel administration tools
• Setup and maintained Voice over IP phones from Cisco, utilizing CUCM.
• Setup and maintained Company faxing solution with Concord Faxing service
• Maintained and updated fund Asset tracking system
• Responsible for maintaining HIPPA compliance with a Health care provider
• Trained 3 new employees to get them up to speed with fund proprietary applications

Confidential

Help-Desk Technician, Elgin, IL

Responsibilities:

• Work in a call center environment
• Helped students and faculty of three online campus’s with computer related problems
• Troubleshoot computer problems over the phone
• Fielding over 100 calls a day on average

Confidential

Field System Analyst, Chicago, IL

Responsibilities:

• Managed purchasing of replacement parts for laptops, desktops, and servers for nearly 700 computer users
• Installed replacement servers running Windows 2000 and 2003 Operating Systems
• Designed, implemented, and maintained office network infrastructures, including installing wireless solutions, configuring hubs (including wiring), and servers
• Instrumental in the physical move of office networks to new locations managed successful relocation of networks and personnel equipment in 4 Eaton offices located in Chicago-land area to a new consolidated Glendale Heights facility, saving $6 million in the first 2 years
• Traveled to Paris and Nantes France to integrate two office networks onto our existing network on time and well under budget saving the company well over $100K
• Installed, maintained and recommended all in one copy/print/fax/scanner machines for each of my offices, greatly reducing costs
• Configured and installed Windows NT, Windows 95/98, and Windows 2000 operating systems for company desktops and laptops
• Installed standard and proprietary applications on company computers
• Supported 600 users, troubleshooting problems ranging from troubles with hardware and software to application usage and networking connectivity issues

Team Leader

Confidential, Meadville, PA

Responsibilities:

• Track commander for mechanized infantry armor personnel carrier ( Confidential )
• Received various accolades while in the Confidential
• Honorably discharged from duty
• Commanded four man mortar battery team
• Received various meritorious s for service
• Succeeded in variety of tasks with team members
• Honorably discharged from active duty