SUMMARY:

• Professional manager with extensive experience and increasing responsibility with a diversified background in management, business, information technologies, networking, project management, software development, quality assurance, engineering, and customer support.
• Completed data workflow analysis for entire organization and developed priorities for system updates to streamline efficiencies and processes.
• Updated the accounting system allowing General Ledger postings to be completed throughout the day in less than a minute, when they initially took two or more hours and had to be processed in a batch after normal business hours. This supported an increase in sales without additional staff.
• Reduced customer support call - times by 20-30% through reengineering the existing systems.
• Implemented graphic technologies that enabled the processing of more complex orders with 35% reduced labor costs while increasing sales from $35M to over $70M.
• Implemented sales force automation that helped to reduce the cycle time for orders from an average of 4.5 days to 1.2 days as the orders continued to grow more complex.
• Significantly reduced the problem of "under pricing" sales orders through developing and implementing a new pricing system.
• Completed over 60 customer presentations and sessions to support the sales force including chairing a key customer advisory group.

PERSONAL STRENGTHS:

• Keen ability to see the big picture, anticipate future growth and needs of the organization, and provide solutions to issues through better use of existing as well as new technologies.
• Strongly believe IT investments are tools to grow the organization and make it more efficient.
• Willing to spend time with all users to determine the real needs of the organization.
• Particularly skilled explaining complex systems and projects to all levels of an organization.
• Very good at learning about new technologies and industries; have a life long passion for continuing to learn and develop skills and new talents.

HARDWARE/SOFTWARE EXPERIENCE:

• Windows 2000/XP Windows Server 2000/2003 Macintosh OS 8.x/9.x/10.x
• Citrix Presentation Server 4.0 Novell Netware 4.11 w/ZENworks Red Hat Linux
• AS/400 w/Freidman appl. MS Exchange 2000/2003 Novell GroupWise
• Cisco/HP/3Com switches Cisco/Sonicwall/Raptor firewalls Cisco/Sonicwall VPNs
• Dell/HP/Macintosh servers Dell/HP/Macintosh desktops Dell/HP/Macintosh laptops
• HP Surestore optical jukeboxes DLT/DLT jukebox tape backup Cisco/Enterasys wireless
• Symantec/Antigen/Virex Veritas BackupExec/ARCserveIT Heleos Ethershare - SunOS
• Legato Networker-SunOS Legato Application/DiskXtender VNC/PCAnywhere/Timbuktu
• MS SQL 2000/2005 FileMaker Pro/4D/Oracle Crystal Reports/FRX
• MS Office 2003/Macintosh MS Project 2003 MS Visio 2003/ConceptDraw
• Great Plains Accounting Sage ACCPAC Accounting Horizons Light Manufacturing
• Parts and Vendors BOM Autotask PM/service Abra HRMS
• Quickbooks accounting VMware Adobe Illustrator
• QuarkXPress TrackIT Help Desk/Asset Mgnt. NEC Phone systems w/VoIP

PROFESSIONAL EXPERIENCE:

Confidential, Erie, PA

IT Specialist/Supervisor

Responsibilities:

• Planned, managed and setup IT infrastructure for new corporate office in Montreal.
• Relocated and updated key servers.
• Member of the Design and Delivery Process team that reviewed manufacturing processes.
• Sarbanes-Oxley and CA Bill 198 compliance activities.
• Developed IT policies, standards, documentation and materials.
• IT infrastructure expansion to support employee growth from 50 to over 150 employees in 5 locations within one year.
• Managed resources for SQL/ASP.Net development projects.
• Interviewed, hire and developed IT staff, temps and interns.
• Developed IT project list in line with company wide process priorities.
• Managed all computer systems, servers and networks with the assistance of an IT staff including:
• Key business and application servers.
• Desktop/laptop PCs.
• LAN/WAN hardware and software.
• Firewall/VPN hardware and software.
• Phone system hardware and software, including VoIP.
• Support for all departments.

Confidential, Gaithersburg, MD

Project Manager/Operations Coordinator

Responsibilities:

• Project resources, schedules, personnel assignments, site visits and equipment purchases.
• Meetings with customers for project planning, status, action items and final acceptance.
• Project planning resources and tools including Autotask and MS Project.
• Business performance indicators including the work-in-progress reports and job profitability.
• Refining and documenting project management workflow and processes.

Confidential, Pittsburgh, PA

IT Manager

Responsibilities:

• Database programming, development, testing, documentation and interfacing to other applications to support future growth in all departments.
• Data flow requirements and areas for improvement between departments.
• Ongoing CRM/MRP/ERP research and investigation for potential integration into existing accounting, inventory and database systems.
• Data systems integration and the reduction of islands of unrelated or duplicate data.
• System reviews for effective data collection, business reporting and analysis processes to provide the right data for successful management decision-making.
• Determined appropriate timing for IT investments based on budget and impact on the organization's growth.
• Website development including e-commerce research, streaming video/audio potential, project management and server maintenance.
• Human resource applications, database development and systems integration.
• HIPAA security, privacy and electronic transactional compliance project.
• Cisco firewall, VPN, network and IP telephony implementations.
• Migration to MS Server 2000 with Active Directory, DHCP and DNS.
• IT standards, policies and needs for the entire organization.
• Managed all computer systems, servers and networks with the assistance of an IT staff including:
• Desktop PCs and servers.
• LAN/WAN hardware and software.
• Firewalls/VPN/wireless access points.

Confidential, Pittsburgh, PA

Manager, Systems Development and Design

Responsibilities:

• Evaluated, selected, purchased and installed over ten million dollars worth of computer hardware and software including workstations, file servers, printers, plotters, scanners and large format imagesetters for the division's ten locations across the country.
• Managed Windows NT/Novell/Sun SPARC servers and Windows/Macintosh computers.
• Supervised Division Computer Graphics Systems Administrator and 10 remote system administrators.
• Trained and supervised the of production personnel, managers, sales associates, customer service representatives and customers in the use of various computer technologies.
• Developed three-year strategic plan, each year, for growth and advancement of computer technologies for production and various business functions.
• Controlled all aspects of sales force automation including implementing the use of laptop computers, field order entry/estimating system, e-mail and electronic customer interfaces.
• Managed AS/400 programming projects for order entry and interface to other systems.
• Managed outside contractors and consultants on various computer systems projects.
• Involved in developing procedures and standards for total quality management (TQM), statistical process control (SPC) and the internal customer concept.
• Authored and reviewed sections of the Division's annual submission for the Corporation's J.D. Matthews Quality .
• Company wide quality auditor/evaluator for the J.D. Matthews Quality .