SUMMARY:

• Profile Accomplished Software Engineer, Technical Support analyst, Project Manager and Scrum Master with a degree in Computer Science and established in all phases of Application Development and Product Delivery.
• Extensive Confidential work experience with a track record of problem solving, .Net Development, Offshore project management, and Support Engineering team leadership.
• Full lifecycle software development including design, coding, unit testing, debugging, and application maintenance.
• .Net programming, development and product maintenance
• Industry experience with C#, .Net and Sql Server development.
• Support Analyst and Support Engineering
• Certified Scrum Master and Agile project management

SKILLS:

Languages and Software: C#, Visual Basic.Net, ASP.Net, Python, PerlHTML, XML, IIS, Apache, SQL Server 2008, Visual Studio 2008 Team Foundation Server, Srumworks, SourceForge, Subversion, Jira, Eclipse, Sharepoint 2010

Operating Systems: Windows 2008 Server, Windows XP, Unix (AIX, Linux, Solaris)

WORK HISTORY:

Technical Support

Confidential

Responsibilities:

• Provide customer support for issues related to Bing Search Service applications.
• Utilized networking skills, Sql Queries, and internet technologies knowledge to troubleshoot application issues.
• Provide technical support for Confidential Account Managers and Tier 1 Support Agents to resolve customer escalations.
• Engage other application teams with cross functional issues.

Appliance Sales Specialist

Confidential

Responsibilities:

• Partners with other employees to ensure customers’ end - to-end needs for are met
• Create relationships with customers to identify customer needs and recommend appropriate solutions.
• Apply product knowledge and industry knowledge to each customer interaction.
• Follow up with customers, designers, vendors and contractors to confirm delivery and answer questions

Product Support Engineer

Confidential

Responsibilities:

• Being the customer-facing voice for Enterprise Exacttarget customers, addressing complex account and billing issues
• Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers.
• Making sure internal knowledge reference pages are updated
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience

Technical Support Engineer

Confidential

Responsibilities:

• Provide comprehensive end user software application support by phone and email for enterprise and business customers.
• Review and compose product bug tracking and feature request with the development and product management teams.
• Provide consultation services for high end customizations and implementations for integration into customer workflow solutions.
• Provide end user training and create online help and knowledge base articles.

Technical Lead

Confidential

Responsibilities:

• Provided support for Windows 8 internal tools for problem definition, identification, resolution, and tracking for applications.
• Performed assignments in Web and Desktop database driven applications with (HTML, CSS,Windows Server, IIS 7.0, ASP.NET, JavaScript, C#, XML)
• Provided Sharepoint administration and support for users on Windows 8 feature development teams.
• Participate in estimation, staffing analysis and solution design in order to provide inputs for preparing solution delivery and problem resolution for the client.
• Engage in discussions with customers to gather scope information and perform analysis of scope information in order to provide inputs for project scope documentation.

Software Developer

Confidential

Responsibilities:

• Engaged in development tasks by creating, modifying, and testing sql server stored procedures, scripts and functions.
• Developed a data administration management component in C# for an insurance enrollment application.
• Created and designed solutions for new features and enhancements to the membership and billing application, a .Net 3.5 windows form application and Sql Server hosted solution, including integration with 3rd party software.
• Ensured adequate testing of all production released software with unit testing and user acceptance testing.

Software Developer

Confidential

Responsibilities:

• Applied Visual Basic.Net programming and Sql Server database development skills in an agile environment.
• Implemented UI and backend functionality for a line of business data entry application.
• Participated in configuration, deployment and bug resolution activities.

Software Developer

Confidential

Responsibilities:

• Applied Agile development practices as a Certified Scrum Master and as a development team member.
• Technical Project Manager for several Offshore development projects resulting in over 20 new courts released in the product.
• Played key role as a developer in the production of over 10 new web scraper court systems added to the product catalog, producing several million dollars of new revenue.
• Worked on data migration project utilizing C# windows services, Python, and Sql Server to export all court case data in xml format.
• Developed and maintained C# Asp.Net and Visual Basic.Net applications utilizing transact SQL queries to retrieve and manipulate data from SQL Server 2005.

Support Analyst

Confidential

Responsibilities:

• Engaged with internal developers, small business, and enterprise customers implementing the software on a variety of operating systems, networks configurations and servers.
• Responsibilities include troubleshooting, analyzing and implementing technical solutions for issue resolutions. Involved with installation, configuration, connectivity, backend provisioning and database problems.
• Researched and documented application errors and worked with the development team on software defects.

Web Developer Support Engineer

Confidential

Responsibilities:

• Installed and configured Passport Software Development Kit (SDK) authentication software and Express Purchase eCommerce code on Windows 2000/XP and Internet Information Server (IIS), and on Linux and Unix running Apache server.
• Developed coding solutions for deploying Passport with various programming and scripting languages.
• Maintained and constructed web applications to implement authentication, eCommerce and digital wallet features using Asp, Perl, ASP.NET, SQL Server, HTML and XML.
• Directed issue triage and attended bug triage meetings.