Sole MAC Support technician Resume Columbia, Maryland - Hire IT People

OBJECTIVE:

To obtain a position as a Level 3 Desktop Administrator, in a company where I can contribute my knowledge, skills, and education to help increase company productivity and success.

SUMMARY:

17 years of excellent Help Desk experience.
13 years Leadership and Management Experience
5 Years Counseling Experience in a Faith Based environment
Highly Motivated Self Starter
Able to grasp desired Project Goals and develop an action plan to accomplish them in a cost effective and timely manner

TECHNICAL/ SOFTWARE SKILLS:

Windows 7 Enterprise, Windows 8.1 Enterprise, Windows 10 Enterprise
Verint, Cisco AnyConnect, Avaya, NEC, Absolute Software, SCCM, Microsoft InTune
Mac OS 9, Mac OS X, iPod, iPhone, MAC Desktop Subject Matter Expert
Remedy, Vantage, Vantive, Peoplesoft 8, Tivoli 5.0, DameWare, GoToAssist, Blackberry Manager
Citrix, Remote Desktop, PC Anywhere, LogMeIn, Bomgar and Carbon Copy

EXPERIENCE:

Confidential, Columbia, Maryland

Sole MAC Support technician

Responsibilities:

Utilized Microsoft SCCM for Software installs such as Cisco IP Communicator,
MS Visual Studio 2013 and MS Visio, also used MS SCCM for removal and upgrades on
MS Office 2010, 2013 and 2016
Advanced Troubleshooting and repair on Confidential Products such as Miix 700 Ideapad and Thinkcentre m73 Tiny Desktops
Maintained Shipping and Inventory of Corporate stock using Computrace by Absolute Software
Travel to various locations for Onsite Training Staff Support for Projector setup and Powerpoint Presentation Creation
Conference\Training Room Maintenance and upkeep including NEC projector upgrades, bulb replacement and filter cleaning.
Knowledge Base Article creation and implementation across Service Desk Levels 1 and 2
Worked with Maxim CEO directly to upgrade his table for Laptop to Tablet refresh initiative
Project management, Training development, and New Agent Training
Printer creation and driver install within MS Server 2013 and 2007.
New Account Creation in Active Directory as well as Exchange mailbox creation with
MS Exchange 2007 and 2013 for Remote Coding New Hires

Confidential, Columbia, Maryland

Sole MAC Support technician

Responsibilities:

Created process to add all MAC computers to the Office Domain.
Created the process to allow MAC users to print to Ricoh MFPs in Corporate Offices using OS 10.x
Manually installed MS Office 2011 for MAC, Final Cut Pro and all other requested applications on all MAC users machines both iMac and MACBook Pro
HP laptop and Desktop repair and part replacement.
Install upkeep and troubleshooting on all software such as MS Office Outlook
MS Visual Studio, AutoCAD, Verint, and Virtual Desktop, removal and upgrades
Advance from Service Desk Agent to Service Desk Team Lead
Manage a Team of 3 Desktop Administrators in supporting all local and remote school sites
Documentation creation and Implementation, Project Management
New Service Desk Agent Training - Completely Designed Training Schedule and Materials for Both Desktop Administrators and Telephone Support Technicians
Server Room Clean up and Maintenance
Re-cabling and Relocation of complete Server Room in Corporate as well as remote locations
Cisco Catalyst switch Port Location and troubleshooting across multiple floors
Netgear Switch\ Router Integration for new Locations around the US
Worked closely with both Telecom and Networking Teams to design and implement LAN Network in new and existing locations

Confidential, Washington, DC

In house Site Support Lead

Responsibilities:

managing one employee support 130 users and 140 workstations. Mixed User environment supporting both MAC and PC platforms
Hardware troubleshooting and repair. Software install, removal and upgrades.

Confidential, Baltimore, Maryland

Fie ld Technician

Responsibilities:

performing i n Home and office repair on all makes and models of PC as well as MAC computers.
Used personal tools to complete hardware as well as software repairs, on site.

Confidential, White Marsh, Maryland

Customer Account Executive

Responsibilities:

Logged calls using Peoplesoft 8 and other proprietary software.
Performed basic troubleshooting on High Speed Internet as well as VOIP ( Confidential Digital Voice) phone system.

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Sole Mac Support Technician Resume

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