RELATED PROFESSIONAL EXPERIENCE:

Confidential, Saint Paul

Collections Support Administrative/Payroll Assistant

Responsibilities:

• Receive mileage reports, payroll exception reports, document order requests, daily operations logs and section leader/inventory reports, parking permits and other information needed for blood drives.
• Use Celeritime to enter/edit time punches, sick time, leave/FMLA, PTO and meal deductions
• Audit mileage reports for accuracy and turn in to payroll
• Obtain and enter any missing information such as missing time punches needed to complete payroll
• Review all Collections employee timecards for accuracy and coordinate with managers for final signoff and notify payroll
• Fulfill document order requests
• Manage milege forms including updating address and base mileage as needed and send out regularly to all Collections employees
• Assist with PTO and schedule requests including checking for daily caps for approval or denial, notification of approval or denial to employee and filing requests.
• Prepare and send out blood drive envelopes including pertinent information such as special instructions and/or permits.
• Track call - ins daily
• Use InstantEvaluate to assign donor comments to specific employees
• Other administrative tasks as needed

Confidential, Saint Paul

Administrative Assistant

Responsibilities:

• Customer Database update project
• Clean up database by researching clients to locate correct client information, entering information into client accounts, creating new accounts, deleting incorrect information/accounts.
• Extensive use of Excel spreadsheets to track information needing to be located, information to be updated and/or confirmed in database.
• Confirm machine assets and serial numbers with clients via mail, email, and outbound calls.
• Scan A/P and A/R documents, invoices, and checks into database then attach them to corresponding records.
• Create Excel spreadsheets to track specific charges by vendors
• Programs used: Syteline, Salesforce, Dunn and Bradstreet, Excel, Outlook, Word, Dropbox

Confidential, Grove Heights

Data Entry

Responsibilities:

• Worked on a team of 7 to handle, process and create jobs ranging from 100,000 cards to 30+ million cards for 50-100+ clients.
• Worked with various computer systems including Excel, Outlook, Kleopatra, Printkey2000, Bartender, Adobe, Notepad++, 3 different computer drives, AVM, and more.
• Enter all data into computer systems.
• Sign, encrypt, and zip all secure data.
• Excel work included: using cell formulas, macros, pulling information into other programs from Excel and linking the files to print correctly from that information, spreadsheets and creating production reports for each file of each version of each job.
• Creating data dumps to attach to the production reports.
• Managing information from drive to drive including creation of new files/folders as well as transferring and/or copying files/folders from one drive to the next.
• Heavy duty printing.
• Consolidating information into one spreadsheet in Excel and then sending it to the proper account manager.
• Verification of sequence and serial numbers, file quantities, and production quantities.
• Heavy email communication via Outlook.
• Signing files into availability upon completion for the next department to pick them up for the next step.
• Creation of labels for jobs as well as printing them.
• Separating files between two drives for security purposes.

Confidential, St. Paul, MN

Receptionist

Responsibilities:

• Receive all incoming calls and transfer to requested personnel.
• Ring in, receive and sign in guests at reception.
• Ring in delivery vendors and put deliveries in mail room.
• Book and maintain Outlook calendar for 10+ conference rooms.
• Sign temporary visitor and vendor badges in and out of log book.
• Maintain communication with personnel through email and instant messenger.

Confidential, Rosemount, MN

Administrative Assistant

Responsibilities:

• Worked on a team of two to handle heavy administrative workload for 100+ clients and all plant related administrative work.
• Prepare and process all paperwork pertaining to product loads for deliveries, outsourced deliveries and customer pick ups.
• Handle all communication with clients, vendors, officials, and inter company personnel via phone and email using Outlook. .
• Enter all data into computer systems/programs including Excel, for sales orders, Bill of Ladings, purchase orders, invoices, work orders, supporting documentation and more.
• Process accounts payable for 15+ vendors and utilities, accounts receivable for all clients, maintain general ledger, complete daily and monthly reports.
• Create production orders and maintain inventory spreadsheets.
• Contact clients for product orders.
• Liaison between plant personnel, vendors and clients.
• Prepare and process DOT and hazardous materials documentation for chemical deliveries.
• Maintain office space including cleaning and ordering supplies.
• Receive deliveries, ensure the sign in of visitors and vendors.
• Calculations for product delivered conversions.
• Transfer inbound calls to personnel extensions requested.

Confidential, Eden Prairie, MN

Operations Support Representative

Responsibilities:

• Client service both online and over the phone. Handled client’s paperwork and obtained/filled in missing/additional information.
• Facilitated conference calls between caring nurse/physician and radiologist. Obtained additional information or images per radiologist request as well as assisted with other tasks as assigned by radiologists.
• Worked to ensure all aspects of radiology studies were present and available for radiologists.
• Very heavy amount of data entry as well as navigating multiple computer systems simultaneously while meeting hourly performance goals and company turn around time requirements.
• Worked independently as well as on a team.

Confidential, Shoreview, MN

Business Phone Banker

Responsibilities:

• Customer service including, servicing customer accounts, answering customer questions, customer complaints, and handling account paperwork.
• Handled large volumes of calls per day as well as made outbound calls to follow up with customers when necessary.
• Worked independently as well as on a team.
• Converted customer accounts, referred clients to new products, facilitated transfers to other departments as needed, assisted with fraud disputes, and much more.
• Very heavy amount of data entry work as well as navigating multiple computer systems simultaneously.