Computer Technician Resume Washington, DC - Hire IT People

PROFILE SUMMARY:

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals. Works well independently, or in a group setting providing all facets of computer support. Working knowledge of networking devices and printers. Knowledge and understanding of numerous software packages and operating systems. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellent analytical and problem - solving skills.

KNOWLEDGEABLE AREAS:

Office 365
Virus/spyware removal
Desktop/Laptop repair
Kentico
Multiple application support
Operating system installation
TCP/IP
Testing Applications
Documents preparation
Application testing
SharePoint 2010/2013/2016
Windows Server 2008/2012
Ports and Protocols
Remedy ticketing system
System restoration
Windows XP/7 Migration
Windows 8-10 Migration
System Backups
Spiceworks ticketing systems
Windows OS troubleshooting
Active Directory
Switches/routers
Hardware Installation

EXPERIENCE:

Confidential, Washington, DC

Computer Technician

Responsibilities:

Installed software, modified and repaired hardware and resolved technical issues
Provided base level IT support to non-technical personnel within the business
Resolved customer complaints and concerns with strong verbal and negotiation skills
Displayed courtesy and strong interpersonal skills with all customer interactions
Managed Windows XP/Vista/Windows 7/Windows 8/8.1/Windows 10
Ensure that Spiceworks tickets are resolved to the client’s satisfaction
Perform Active Directory tasks including account creation and resetting user accounts and passwords

Confidential, Washington, DC

Computer Technician

Responsibilities:

Mapped over 900 users to new secured printers
Re-image desktops and laptops of various brands
Contacted manufactures about issues under warranty after troubleshooting
D Confidential transfer
Ensure that Remedy tickets are resolved and completed to the customer’s satisfaction
Installed software, modified and repaired hardware and resolved technical issues
Migrate users from Windows 7 Professional to Windows 10
Implemented a technology refresh for company

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Computer Technician Resume

Washington, DC

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