IT Analyst Resume San Antonio, TX - Hire IT People

SUMMARY:

In my Project Management class I was chosen to lead my group of peers of 5 as the project manager for an Confidential Development Project.
This experience has empowered me to gain leadership and delegating skills to complete milestone projects on weekly basis, accomplished meeting times with group members.
Learn and train on use of Microsoft Project software.
In my Decision Making and Bus Policy class I received the opportunity to become CEO of a make believe athletic shoe manufacturer game under Confidential.
This opportunity kept me and my team on our toes, it allowed me to be more analytical to analyze, design and implement strategies that will affect our company growth and standing against our competitors for the coming years.
It provided great team work against time constraints, clear decision process to work together under a common goal.
Generated new solutions to keep ahead of competition

COMPUTER SKILLS:

Office suite, Outlook, PowerPoint, Excel - 3years
Access, Visio, Visual- 1 year
School taught basic Programming Language JavaScript, C+, SAP/Mobile, Android, SQL- 6m to 1 year
PC and Laptop Hardware and Software / Upgrades / Installation / Repair- 3 years
Windows XP, 7, Vista, 8 and 8.1, plus Mobile Support IPhone, Android, Blackberry- 2 yr.
Basic knowledge Server 2008/2008 r2- 1 year
Knowledgeable with VMWare Workstation 8, 9, 10- 2 years
Working knowledge in information technology support for end users- 1year

PROFESSIONAL ACCOMPLISHMENTS & SUMMARY:

Confidential, San Antonio, TX

IT Analyst

Responsibilities:

Help Confidential employees with all related IT support on internal inbound call support
Working knowledge with use of password resets, reboots, and escalations of troubleshoot of Confidential ’s computer systems, Avaya Telephony and Video Telephony Configurations
Provide support for technology with use of programs that consisted of Service Desk Manager, Unix password reset, remote access, Windows Active Directory support, SDAK, Confidential IMS, IPhone Android Blackberry Support.
Train Confidential employees to be self-sufficient to tackle problem before calling help desk professional customer service
Attain 40+ calls daily

Confidential, San Antonio, TX

Member Service Supervisor

Responsibilities:

Work with customers Confidential front desk, cashier, gave excellent customer service
Provided support for technology including IPAD, Credit Card Machines, and computers
Interview/train newly hired employees on front end procedures as well delegated duties to all front end employees on opening/closing store procedures

Confidential, San Antonio, TX

Photo Specialist Technician

Responsibilities:

Provided customer support and processing of customer photo(s) media such as CD/DVD, Flash Drives, SD Cards, IPhone/Android phones while maintaining high standards of customer service
Maintained and repaired Fuji Wet Lab Machine, replenished lab inventory

Confidential, San Antonio, TX

Tier 1 Representative

Responsibilities:

Accomplished an average. of 85% customer cases resolved for Confidential & Confidential customers
Opened new and updated customer accounts for U-verse Subscribers
Tech support to troubleshoot hardware issues and escalated major issues to corresponding department and upper Tier protocol

Confidential, San Antonio, TX

Supervisor/Student Manager

Responsibilities: