We provide IT Staff Augmentation Services!

Field Service Rep Resume

Decatur, IL

SUMMARY:

To obtain a position utilizing my experience in various working environments with PC configuring, troubleshooting and upgrading

EMPLOYMENT:

Field Service Rep

Confidential, Decatur, IL

Responsibilities:

  • Provided desk side support for installations, moves, upgrades/changes and break/fix issues for approximately 3000 Dell desktops and workstations and 1500 Dell laptops
  • Analyzed and repaired Confidential terminals, PCs, servers, network equipment, and networked laser and line matrix printers in both office and factory environments
  • Utilized call - tracking software for dispatch, documentation, parts ordering, receiving, and shipping

PC Technician

Confidential, Bloomington, IL

Responsibilities:

  • Diagnosed, repaired, and documented hardware-related problems on HP Vectra PCs
  • Assisted with parts replenishment, tracking, and reporting

Associate Field Service Rep

Confidential, Decatur, IL

Responsibilities:

  • Provided desk side support for installations, moves, and upgrades/changes to HP and Dell desktop and laptop PCs
  • Analyzed and repaired Confidential terminals, PCs, and networked laser and line matrix printers in both office and factory environments
  • Utilized call-tracking software for dispatch, documentation, parts ordering, receiving, and shipping

Computer Hardware Technician

Confidential, Bloomington, IL

Responsibilities:

  • Diagnosed, repaired, and documented hardware-related problems on HP Vectra and Kayak PCs and IBM Thinkpads
  • Provided supplemental coverage of a walk-up kiosk for employees to exchange user-replaceable PC equipment

Computer Consultant

Confidential, Clinton, IL

Responsibilities:

  • Troubleshot and performed upgrades on various hardware components for desktop PCs
  • Installed/Upgraded various software applications and operating systems for clients using Windows 95/98
  • Designed and maintained databases and reports utilizing Microsoft Access

Hire Now