SUMMARY:
To obtain a position utilizing my experience in various working environments with PC configuring, troubleshooting and upgrading
EMPLOYMENT:
Field Service Rep
Confidential, Decatur, IL
Responsibilities:
- Provided desk side support for installations, moves, upgrades/changes and break/fix issues for approximately 3000 Dell desktops and workstations and 1500 Dell laptops
- Analyzed and repaired Confidential terminals, PCs, servers, network equipment, and networked laser and line matrix printers in both office and factory environments
- Utilized call - tracking software for dispatch, documentation, parts ordering, receiving, and shipping
PC Technician
Confidential, Bloomington, IL
Responsibilities:
- Diagnosed, repaired, and documented hardware-related problems on HP Vectra PCs
- Assisted with parts replenishment, tracking, and reporting
Associate Field Service Rep
Confidential, Decatur, IL
Responsibilities:
- Provided desk side support for installations, moves, and upgrades/changes to HP and Dell desktop and laptop PCs
- Analyzed and repaired Confidential terminals, PCs, and networked laser and line matrix printers in both office and factory environments
- Utilized call-tracking software for dispatch, documentation, parts ordering, receiving, and shipping
Computer Hardware Technician
Confidential, Bloomington, IL
Responsibilities:
- Diagnosed, repaired, and documented hardware-related problems on HP Vectra and Kayak PCs and IBM Thinkpads
- Provided supplemental coverage of a walk-up kiosk for employees to exchange user-replaceable PC equipment
Computer Consultant
Confidential, Clinton, IL
Responsibilities:
- Troubleshot and performed upgrades on various hardware components for desktop PCs
- Installed/Upgraded various software applications and operating systems for clients using Windows 95/98
- Designed and maintained databases and reports utilizing Microsoft Access
