Field Service Rep Resume Decatur, IL - Hire IT People

SUMMARY:

To obtain a position utilizing my experience in various working environments with PC configuring, troubleshooting and upgrading

EMPLOYMENT:

Field Service Rep

Confidential, Decatur, IL

Responsibilities:

Provided desk side support for installations, moves, upgrades/changes and break/fix issues for approximately 3000 Dell desktops and workstations and 1500 Dell laptops
Analyzed and repaired Confidential terminals, PCs, servers, network equipment, and networked laser and line matrix printers in both office and factory environments
Utilized call - tracking software for dispatch, documentation, parts ordering, receiving, and shipping

PC Technician

Confidential, Bloomington, IL

Responsibilities:

Associate Field Service Rep

Confidential, Decatur, IL

Responsibilities:

Provided desk side support for installations, moves, and upgrades/changes to HP and Dell desktop and laptop PCs
Analyzed and repaired Confidential terminals, PCs, and networked laser and line matrix printers in both office and factory environments
Utilized call-tracking software for dispatch, documentation, parts ordering, receiving, and shipping

Computer Hardware Technician

Confidential, Bloomington, IL

Responsibilities:

Diagnosed, repaired, and documented hardware-related problems on HP Vectra and Kayak PCs and IBM Thinkpads
Provided supplemental coverage of a walk-up kiosk for employees to exchange user-replaceable PC equipment

Computer Consultant

Confidential, Clinton, IL

Responsibilities:

Troubleshot and performed upgrades on various hardware components for desktop PCs
Installed/Upgraded various software applications and operating systems for clients using Windows 95/98
Designed and maintained databases and reports utilizing Microsoft Access