WORK EXPERIENCE:

Confidential

Journeyman Systems Analyst, Dahlgren, VA

Responsibilities:

• Perform restoration of user and system files and directories.
• Install and maintain the current version of software including commercial, user, system, and patches. Also install temporary software for processing and moving files between networks.
• Setup and configure systems with the required software including the Operating System (OS), Application and task - specific software. Software configuration is to include user training of the System Configurations.
• Write and maintain scripts and programs relative to IPE hardware and software operations.
• Maintain system disk imaging and perform the imaging of disks.
• Maintain and update software via the software distribution tool (LANDesk).
• Perform IA-based system scanning for compliance and remediation.
• Maintain enterprise-wide virus management and security on all IPE systems, and perform routine security updates or security changes for the Virus scan (VSCAN) software on the Windows systems.
• 1.5 year experience with Microsoft Deployment Toolkit (MDT) 2013 Update 2 and Windows Server 2012 while creating Windows 10 (WX) deployment images.
• 8 months experience with Windows PowerShell Confidential and Windows Deployment Services (WDS) server role.
• Linux Professional Institute Certified Level II (LPIC-2) Linux Engineer (formerly known as Advanced Level Linux Administrator) Certification, 5 November 2016. Automatically renews LPIC-1. Expires 5 November 2021.
• Upgrade and manage section NAS.
• MCSA: Windows Server 2012 Certification, 26 February 2017.
• Microsoft Specialist: Server Virtualization with Windows Server Hyper-V and System Center Certification, 26 February 2017.
• Migrating network printer server from Windows Server 2008 R2 to Server 2012 R2.

Confidential, Fayetteville, NC

Enterprise Help Desk Technician

Responsibilities:

• CompTIA Cloud Essentials Certificate, 22 March 2013.
• Lifetime member, Disabled American Veterans (DAV), February 2013.
• CompTIA Project+ Certification, 26 April 2013.
• Cloud Credentials Council (CCC) Virtualization Essentials (Foundations) Certificate, 2 December 2013.
• CCC Cloud Technology Associate (CTA) Certification, 21 January 2014.
• IPv6 Forum Silver Certified Network Engineer (CNE6 Level 1) Certification, 23 January 2014.
• Self-taught using and troubleshooting problems with Fedora Linux distribution.
• CompTIA Storage+ CE Powered by SNIA Certification, 10 September 2014. Security+ CE, Network+ CE, and A+ CE certifications successfully renewed as of this date.
• CompTIA Storage+ Powered by SNIA Certification, 30 September 2014. Permanent certification issued by CompTIA due to partnership dissolution with SNIA, effective 15 January 2016 . Cert equivalent to SNIA’s Certified Storage Professional and will be accepted by SNIA until 31 December 2018.
• Successfully migrated from Cisco 1841 ISR G1 (IOS version 12.4(22)T) to 1921 ISR G2 running IOS version 15.0M. Gradually becoming familiar with IPv6 operations.
• IPv6 Forum Gold Certified Network Engineer (CNE6 Level 2) Certification, 15 January 2016.
• Underwent LPIC-1 renewal process (must pass both exam parts for successful certification renewal).

Computer Assistant

Confidential, Fort Bragg, NC

Responsibilities:

• Worked rotating shifts with responsibility for first level troubleshooting, monitoring, and vulnerability scanning of computer systems and networks.
• Provided technical assistance to customers to minimize disruptions to computer operations.
• Performed system administration functions such as creating and deleting user accounts and adding workstations into network domains.
• Tracked and reported system down time and maintained customer records.
• Resolved minor system and network problems, to include local area network (LAN) and wide area network WAN, UNIX and Windows operating systems, and problems with application usage.
• Scheduled and monitored video teleconference (VTC) sessions.
• Monitored record message delivery system to ensure continuous operations and timely delivery of messages.
• Certified, MCTS 70-680: Configuring Windows 7, 21 Sep 2012, IAW workplace IA standards.

Confidential, Suffolk, VA

Tier 2 technical support

Responsibilities:

• Remotely monitored, managed, configured, and maintained Windows 2003/2008 servers in support of the Joint Training Enterprise Network (JTEN).
• Investigated, resolved and explained system related issues as well as implemented system enhancements that would improve the reliability, maintainability, and performance of the system.
• Supported a large, highly available, multi-tiered system architecture.
• Used network monitoring tools, such as SolarWinds and WhatsUp Gold, to monitor network health and status.
• Conducted troubleshooting and triage of Tier 1, 2, and 3 IS problems.
• Deployed and verified server/workstation software patches.
• Created, monitored, managed, and deleted user accounts and mailboxes in Active Directory.
• Created Standard Operating Procedures (SOPs) as required.
• Basic hands-on experience with McAfee ePolicy Orchestrator (ePO) 4.0 and 4.5.

Confidential, Suffolk, VA

Tier 2 technical support

Responsibilities:

• Remotely monitored, managed, configured, and maintained Windows 2000/2003 servers in support of the Joint Training Enterprise Network (JTEN).
• Investigated, resolved and explained system related issues as well as implemented system enhancements that will improve the reliability, maintainability, and performance of the system.
• Supported a large, highly available, multi-tiered system architecture.
• Used network monitoring tools, such as SolarWinds and WhatsUp Gold, to monitor network health and status.
• Conducted troubleshooting and triage of Tier 1, 2, and 3 IS problems.
• Deployed and verified server/workstation software patches.
• Created, monitored, managed, and deleted user accounts and mailboxes in Active Directory.
• Created Standard Operating Procedures (SOPs) as required.

Confidential

Operator, Computer, Norfolk, VA

Responsibilities:

• Monitored critical live databases, network security and environmental controls for a multitude of information systems platforms, utilizing various utilities to minimize down time.
• Processed the daily operation schedules and performed all system backups, ensuring successful completion for disaster recovery.
• Controlled a variety of magnetic media pools, rotating them between on site and off site storage areas.
• 1+ years experience with Remedy and SAP R/3.
• Assisted approx. 2,000 customers in 3 different timezones with account resets, new account creations, and assorted issues with SAP R/3, Citrix, MQ printing, Syloway, and Documentum.
• 5 months experience with Office 2007 Professional.
• Assisted the shift supervisors and Operations Manager in updating system shutdown/startup procedures for each network environment (6 environments).