Senior Sales Coordinator Resume Laurel, MD - Hire IT People

CAREER SNAPSHOT:

Seven years of commended performance in key customer service and support roles.
Expert in customer care/communications, problem solving, relationship building and user and support.
MS Office “power - user” with additional proficiencies in assorted databases,

SKILLS:

Word, Excel, PowerPoint, Access, Outlook, Deltek, Tiger Paw, Remedy
Strive to exceed customer/ employer expectations by delivering second-to-none service.
Maintain customer centricity in all initiatives and interactions, always putting the customer first.
Winning track record of customer care excellence within high-volume environments that include
Call Centers Online Support Customer Service Desks
Class Customer Service
Troubleshooting/ Problem Solving
Selling/Sales Support
Customer Order Fulfillment
Call Center Operations
Technical/User Support
Complaint Handling
Reports & Documentation

PROFESSIONAL EXPERIENCE:

Confidential, Laurel, MD

Senior Sales Coordinator

Confidential, McLean, VA

Senior Helpdesk Specialist

Confidential, Crofton, MD

Customer Service Rep/ Sales

Confidential, Greenbelt, MD

Office Manager

Confidential, Ellicott City, MD

Northeast Regional Assistant

Responsibilities:

Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks and five-star resorts.
Class Customer Service
Troubleshooting/ Problem Solving
Selling/Sales Support
Customer Order Fulfillment
Call Center Operations