SUMMARY:

Outstanding organizational skills, prioritize work and complete assignments accurately, either independently or as part of a team, complete deadlines, exceptional time management skills. Apply analytical and decision - making skills to offer options and resolve problems in a variety of contexts.

EXPERIENCE:

Confidential, Alexandria, VA

Service Support Representative

Responsibilities:

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Deliver a wide variety of items to different addresses and through different routes.
• Performing computer installation and operating system configuration in designated networks.
• Ensure documents are delivered and entered accurately.
• Project Management

Confidential, New York, NY

Intern/Management Information Systems

Responsibilities:

• Set up, administer, and support software and hardware digital conferencing systems.
• Administered, operate, and troubleshoot classified and unclassified telecommunications network equipment, including but not limited to, cryptographic equipment, multiplexers, modem, routers, switches, and satellite equipment.
• Administered secure and non-secure telephone and wireless programs at embassies and consulates by installing new equipment, as well as maintaining and repairing existing equipment.
• Provided assistance to users of information management services (by configuring and optimizing software.