Service Support Representative Resume Alexandria, VA - Hire IT People

SUMMARY:

Outstanding organizational skills, prioritize work and complete assignments accurately, either independently or as part of a team, complete deadlines, exceptional time management skills. Apply analytical and decision - making skills to offer options and resolve problems in a variety of contexts.

EXPERIENCE:

Confidential, Alexandria, VA

Service Support Representative

Responsibilities:

Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Deliver a wide variety of items to different addresses and through different routes.
Performing computer installation and operating system configuration in designated networks.
Ensure documents are delivered and entered accurately.
Project Management

Confidential, New York, NY

Intern/Management Information Systems

Responsibilities:

Set up, administer, and support software and hardware digital conferencing systems.
Administered, operate, and troubleshoot classified and unclassified telecommunications network equipment, including but not limited to, cryptographic equipment, multiplexers, modem, routers, switches, and satellite equipment.
Administered secure and non-secure telephone and wireless programs at embassies and consulates by installing new equipment, as well as maintaining and repairing existing equipment.
Provided assistance to users of information management services (by configuring and optimizing software.

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Service Support Representative Resume

Alexandria, VA

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