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Service Support Representative Resume

Alexandria, VA

SUMMARY:

Outstanding organizational skills, prioritize work and complete assignments accurately, either independently or as part of a team, complete deadlines, exceptional time management skills. Apply analytical and decision - making skills to offer options and resolve problems in a variety of contexts.

EXPERIENCE:

Confidential, Alexandria, VA

Service Support Representative

Responsibilities:

  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Deliver a wide variety of items to different addresses and through different routes.
  • Performing computer installation and operating system configuration in designated networks.
  • Ensure documents are delivered and entered accurately.
  • Project Management

Confidential, New York, NY

Intern/Management Information Systems

Responsibilities:

  • Set up, administer, and support software and hardware digital conferencing systems.
  • Administered, operate, and troubleshoot classified and unclassified telecommunications network equipment, including but not limited to, cryptographic equipment, multiplexers, modem, routers, switches, and satellite equipment.
  • Administered secure and non-secure telephone and wireless programs at embassies and consulates by installing new equipment, as well as maintaining and repairing existing equipment.
  • Provided assistance to users of information management services (by configuring and optimizing software.

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