OBJECTIVE:

To obtain a challenging and rewarding position in the IT industry.

SUMMARY:

• 13+ years experience in Customer Support IT industry
• 6 years experience in support of a large medical institution IT
• Experienced in troubleshooting an array of issues, including networking, computer hardware, software, programing.
• A+, HDI, MCDST s for Microsoft Office suite (various versions)
• Experience in all Microsoft OS and Server editions, some Linux and Apple.
• Experience with Active Directory, Exchange
• Experience with VM, Citrix,
• Supported multiple medical applications including: Remedy, ExitCare, Eclipsys, Centricity, McKesson, AS400/ Meditech, Mediware, and many others.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Clinical Application Specialist

Responsibilities:

• Developed a new enterprise wide environment to create a standard of for the Confidential system.
• Maintained system functionality for the Electronic Health Record system's multiple environments
• Coordinated Electronic Health System deployment to hospitals and Go - Live activities
• On-call duties for environment management including downtime and priority issues
• Used Citrix to control environments and set load balancing
• Used AD to set security rights for job description/location
• Used SQL to edit various environments and load updates into production.

Confidential, Dallas, TX

Helpdesk Analyst

Responsibilities:

• Assisted in new personnel in documentation and policy
• Worked Quality Control for escalated/difficult issues
• Participated in every Eclipsys Go-Live with on-site and off-site support
• Maintained 98% first call resolution
• Monitored overnight activity and escalated priority issues
• Assisted nurses and doctors in troubleshooting a wide assortment of issues with hardware and software.

Confidential, Lewisville, TX

Tech Manager

Responsibilities:

• Oversaw all diagnostic and repairs of consumer and business machines entering repair facility
• Trained technicians on required documentation and procedures used in repair
• Ordering/receiving of all parts/tools needed for repairs
• Led team to be consistently in the top 10 Tech Shops nationwide

Confidential, Denton, TX

Tutor/TA

Responsibilities:

• Mathematics - All levels taught
• Physics
• Musical studies
• English
• Micro and Macro Economics
• History
• Biology
• Computer courses

Confidential, Lewisville, TX

Owner

Responsibilities:

• Design websites and graphics for various businesses and individuals
• Maintain websites and update according to new technology patrons to maintain their websites as well as improve upon existing designs