Clinical Application Specialist Resume Dallas, TX - Hire IT People

OBJECTIVE:

To obtain a challenging and rewarding position in the IT industry.

SUMMARY:

13+ years experience in Customer Support IT industry
6 years experience in support of a large medical institution IT
Experienced in troubleshooting an array of issues, including networking, computer hardware, software, programing.
A+, HDI, MCDST s for Microsoft Office suite (various versions)
Experience in all Microsoft OS and Server editions, some Linux and Apple.
Experience with Active Directory, Exchange
Experience with VM, Citrix,
Supported multiple medical applications including: Remedy, ExitCare, Eclipsys, Centricity, McKesson, AS400/ Meditech, Mediware, and many others.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Clinical Application Specialist

Responsibilities:

Developed a new enterprise wide environment to create a standard of for the Confidential system.
Maintained system functionality for the Electronic Health Record system's multiple environments
Coordinated Electronic Health System deployment to hospitals and Go - Live activities
On-call duties for environment management including downtime and priority issues
Used Citrix to control environments and set load balancing
Used AD to set security rights for job description/location
Used SQL to edit various environments and load updates into production.

Confidential, Dallas, TX

Helpdesk Analyst

Responsibilities:

Assisted in new personnel in documentation and policy
Worked Quality Control for escalated/difficult issues
Participated in every Eclipsys Go-Live with on-site and off-site support
Maintained 98% first call resolution
Monitored overnight activity and escalated priority issues
Assisted nurses and doctors in troubleshooting a wide assortment of issues with hardware and software.

Confidential, Lewisville, TX

Tech Manager

Responsibilities:

Oversaw all diagnostic and repairs of consumer and business machines entering repair facility
Trained technicians on required documentation and procedures used in repair
Ordering/receiving of all parts/tools needed for repairs
Led team to be consistently in the top 10 Tech Shops nationwide

Confidential, Denton, TX

Tutor/TA

Responsibilities:

Confidential, Lewisville, TX

Owner

Responsibilities:

Design websites and graphics for various businesses and individuals
Maintain websites and update according to new technology patrons to maintain their websites as well as improve upon existing designs