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Clinical Application Specialist Resume

Dallas, TX

OBJECTIVE:

To obtain a challenging and rewarding position in the IT industry.

SUMMARY:

  • 13+ years experience in Customer Support IT industry
  • 6 years experience in support of a large medical institution IT
  • Experienced in troubleshooting an array of issues, including networking, computer hardware, software, programing.
  • A+, HDI, MCDST s for Microsoft Office suite (various versions)
  • Experience in all Microsoft OS and Server editions, some Linux and Apple.
  • Experience with Active Directory, Exchange
  • Experience with VM, Citrix,
  • Supported multiple medical applications including: Remedy, ExitCare, Eclipsys, Centricity, McKesson, AS400/ Meditech, Mediware, and many others.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Clinical Application Specialist

Responsibilities:

  • Developed a new enterprise wide environment to create a standard of for the Confidential system.
  • Maintained system functionality for the Electronic Health Record system's multiple environments
  • Coordinated Electronic Health System deployment to hospitals and Go - Live activities
  • On-call duties for environment management including downtime and priority issues
  • Used Citrix to control environments and set load balancing
  • Used AD to set security rights for job description/location
  • Used SQL to edit various environments and load updates into production.

Confidential, Dallas, TX

Helpdesk Analyst

Responsibilities:

  • Assisted in new personnel in documentation and policy
  • Worked Quality Control for escalated/difficult issues
  • Participated in every Eclipsys Go-Live with on-site and off-site support
  • Maintained 98% first call resolution
  • Monitored overnight activity and escalated priority issues
  • Assisted nurses and doctors in troubleshooting a wide assortment of issues with hardware and software.

Confidential, Lewisville, TX

Tech Manager

Responsibilities:

  • Oversaw all diagnostic and repairs of consumer and business machines entering repair facility
  • Trained technicians on required documentation and procedures used in repair
  • Ordering/receiving of all parts/tools needed for repairs
  • Led team to be consistently in the top 10 Tech Shops nationwide

Confidential, Denton, TX

Tutor/TA

Responsibilities:

  • Mathematics - All levels taught
  • Physics
  • Musical studies
  • English
  • Micro and Macro Economics
  • History
  • Biology
  • Computer courses

Confidential, Lewisville, TX

Owner

Responsibilities:

  • Design websites and graphics for various businesses and individuals
  • Maintain websites and update according to new technology patrons to maintain their websites as well as improve upon existing designs

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