Desktop Support Resume

SUMMARY:

IT professional with ten years hardware and software proficiency. Desktop Support to the 100+ workers .
Deployment, Configuration, Support, Hardware/Software.
Provide configuration and technical support for a variety of mobile communications devices . Install/Upgrade Servers, PC Design and Setup, Setting Up Hubs and Workstations and System Maintenance .
Active Directory, Service Now, Outlook, Hardware/Software install/troubleshoot.
Create and maintain all standard personal computer images to ensure compatibility with company standards which includes the maintenance of the image library and image server
Monitor Windows client and desktop applications and troubleshoot problems.
Support, maintain and administer third party applications.
Produce appropriate documentation for application deployment, configuration, and related processes.
Perform complex hardware support/repair.
Excellent graphic design skills, Photoshop expert.
Multi - langual: English, French, Wolof.
Over ten years experience in sales and customer service. Communication and wireless technology sales specialist. Flexibility with shifts.

SKILL:

Languages: Ability to read, write and speak fluently French, English and Wolof.

Computer: Desktop Support, Hardware Configuration, Hardware Installation, Installing and Upgrading Servers, PC Design and Setup, Setting Up Hubs, Workstations Deployment, Maintenance.

Platforms: Windows XP, 7,8, 10, Android, IOS, Blackberry and PDA

Level1 Client desktop: Technical Support and, Troubleshooting/Problem Solving, User Support, Operations management, Marketing collateral, Excellent use of Microsoft Office Products (word, excel, Power Point, Outlook, etc…) Windows XP, Windows 7, 8, 10. Photoshop.

WORK EXPERIENCE:

Confidential

Desktop Support

Responsibilities:

Work independently without much supervision; helping to provide Desktop Support to the 100+ workers onsite in a warehouse/distribution center and with an assembly line.
Active directory, Service Now, Outlook, Hardware/Software install/troubleshoot. Network Access point and ports report and inventory with Fluke.
ETS (Equipment Management System) to keep track of inventory.
PDT, Scanners, Symbol devices unit troubleshot and repair, HP printers, Zebra Thermal printers, HP Thin clients, PCs, scanners, and portable handheld terminals
Desktop technician or technical support engineer.
Troubleshooting PCs/PC-Mobile cart UID, Printer’s and swapping out equipment when necessary. Desktops/installing/troubleshooting applications.
Flexibility with shifts.

Confidential, Harrisburg, PA

Desktop Support - Operations Manager

Responsibilities:

Provide troubleshooting support and in-person for many different types of technology, including: computers (software and hardware) mobile devices, wireless networks, printers, TVs, home theater systems, and various smart home devices. General IT support. Plan and execute patch updates or software upgrades.
Perform installations, integrations, configurations, upgrades, troubleshooting, and performance tuning of various software technologies. Answering inbound calls from customers to assist with questions about products, services, answer basic programming questions, or troubleshoot issues.
Strong Hands-on hardware repair on PC’s, Laptops, Tablets and many phone brands.
Outbound calls to ensure customer needs are met.
PC System Setup, deployment, maintenance and Upgrade.
PCI and non-pci card setup and interface.
Provide excellent customer support.
Receive customer inquiries and follow-up.
Record transactions and process end-of-day reports.
Inventory physical checks. Shipping, receiving and transfer of computer parts

Confidential, New York

Sales Representative Team leader

Responsibilities:

Developed close and personal relationships with clients to ensure customer loyalty
Ensured the highest level of customer service satisfaction both on the phone and in person.
Provided solutions to customers equipment needs.
Offered s for use of PDA phones, Android, IOS and Blackberry.
Made informed purchase decisions based on client demands and business objectives.
Assisted in-house staff and field personnel by solving internal and external issues.
Updated and maintained inventory control.
Exceeded company sales quotas on a regular basis.

Confidential, New York, NY

Multilanguage Sales Consultant

Responsibilities:

Managed the sales, framing, shipping and receiving of art pieces
Designed weekly sales reports.
Recorded cash transactions and processed end-of-day reports.
Increased sales volume of American Pop Artists: Andy, Warhol, Keith Haring, Charles Fazzino, and European artists: Picasso, Dali, Delacroix, etc…..
Responsible for international customers with a focus Asian and Europeans.
Designed and printed all gallery flyers and posters.
Assisted in the of new customer service representatives and associates.
Generated repeat business through successful client follow-up.
Increased sales volume.

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