TECHNICAL SKILLS:

Computer skills: Remedy, Sharepoint, Service Desk, Confidential, Novell, Active Directory, Mainframe, Confidential WebEx, Productivity Tools, Reservationless Plus, Microsoft Word, Excel, Outlook, Outlook Express, Windows, WordPerfect, Lotus Notes, Salesforce, XenDesk, KMS, CSM, Citrix, Impact, EZ buttons, Service Pro, SPV, eSM, OMA, BMG, PMG, Metcalf, e - ticket, Neti, Blackberry Admin tool, Blackberry Provisioning tool, Log-me-in, Bluetooth, Active Sync, Mobile Sync, Smart View, other connectivity software and hardware such as air cards and routers.

TV/Film: Louth, Skyvision (certified), Fast Channel, DG Systems, UNIX, Red Hat, Avid (certified), some After Effects and ProTools. PC and Mac.

Equipment skills: Experienced in Lifesize, Polycom and Tandberg Video Conference equipment and AMX panels. Also experienced in satellite, cable and broadcast television production and post-production equipment and/or systems.

PROFESSIONAL EXPERIENCE:

IT Support Specialist

Confidential, Littleton, CO

Responsibilities:

• Used numerous computer systems and programs including Remedy to grant data center access and remote hands requests for data centers throughout the world that Confidential owned or operated. Position was contract.

Technical Support

Confidential, Highlands Ranch, CO

Responsibilities:

• Did technical support and assisted Confidential customers and retail stores with their mobile devices, routers and accounts including outages, activations, troubleshooting, billing, purchasing, replacement, repair and insurance using numerous software programs.

Web Support Technician

Confidential, Westminster, CO

Responsibilities:

• Troubleshot and supported Confidential web conferencing and Confidential including Productivity Tools and Reservationless Plus via phone and email.
• Troubleshot download and installation issues, audio integration problems, recording problems, presentation issues and connectivity problems users might be experiencing.
• Researched problems and documented calls using Salesforce and knowledge bases and escalated tickets if necessary.

Customer Support

Confidential, Littleton, CO

Responsibilities:

• Assisted Confidential in searching multiple data bases including DOS, Salesforce and Content Manager in order to complete paperwork for their fulfillment division.
• Called customers and other providers to follow up on forms needed.
• Interfaced with other departments to coordinate duties as needed. Position was contract.

Service Desk Analyst

Confidential, Denver

Responsibilities:

• Provided technical support to employees of the Confidential through email and phone using numerous computer programs such as Service Desk, Novell, Active Directory and other programs. Analyzed and trouble shot technical problems, assisted with password re - sets and created trouble tickets.
• Position was contract with the Governor’s Office of Information Technology.

Technical Support

Confidential, Aurora, CO

Responsibilities:

• Provided technical support both by phone and email to computer tablet users.
• Assisted with computer set up, diagnosing technical problems, educating computer users and RMA defective computers.

Video Conferencing Engineer

Confidential, Englewood, CO

Responsibilities:

• Obtained, deployed, installed, configured and trouble-shot Hi-Def video conference systems at Headquarters and world-wide.
• Assisted with VTC system support (including multi-point video calls) during conferences/meetings.
• Instructed users and executives on operating systems.
• Verified VC connections were sound; administered the repair or replacement of VTC systems and system components.
• Directed vendors and interfaced with IT and senior executives.

Video Conferencing Technician

Confidential, Aurora, CO

Responsibilities:

• Helped facilitate video conferences and web casts using multiple cameras and audio sources.
• Did regular maintenance on all video conferencing equipment.
• Using Remedy ticketing system troubleshot and did minor repair to A/V and presentation equipment.
• Position was temporary.

Technical Support Rep

Confidential, Englewood, CO

Responsibilities:

• Provided direct advanced technical support/help desk service through PC skills, phone and ticketing system for Confidential business wireless customers nationwide.
• Resolved over 90% of technical issues for customers by using numerous remote computer applications, interfacing with other Confidential departments and escalating calls if necessary.
• Troubleshot and supported all Confidential /Nextel phones and internet air cards including Blackberrys, Palms, other smart phones, telemetry devices, GPS services, text, email, picture mail, voicemail, multimedia (TV, radio, music, video) and occasional 3rd party applications.

Quality Assurance Operator

Confidential, Castle Rock, CO

Responsibilities:

• Monitored various local TV stations around the country to ensure satellite signal was good to local viewers.
• Operated satellite television analyzer to ascertain origin of technical satellite signal problems and reported to supervisors and technical staff for follow-up and possible trouble-shooting. Interfaced with broadcast operators, RF and IT technicians to trouble shoot operational signal problems.
• Position was temporary.

Master Control Operator

Confidential, Denver, CO

Responsibilities:

• Was in charge of loading, trouble-shooting and distributing all commercial schedules to all individual head-ends for all Confidential channels in Colorado and Wyoming. Monitored all channels in Colorado and Wyoming for technical outages and took appropriate corrective action.
• Interfaced daily with IT and Engineering to facilitate trouble-shooting.
• Did video and DVD dub requests utilizing multiple VTR formats and routers/switchers.
• Was instrumental in implementing new technologies such as digital, VOD and hi-def conversion.
• Programs/platforms included: SkyVision, UNIX, Windows and others.
• Used audio and video equipment to encode and QC commercials prior to air.
• Assisted Sales, Traffic and management staff.