SUMMARY:

• To secure a full - time position allowing the use of my past and current work experience to further my career with a prestigious company.
• Used Agile SDLC model to develop an entire system from the ground up.
• Used precise requirement gathering techniques to create a project timeline and maintain workload balance.
• Managed entire Use Case scenario for both users and system interactions using the Design Scope Method.
• Created and managed a relational d Confidential base for the entire banking system.
• Worked with a team to develop a Simulated Confidential System using the Waterfall methodology to meet project deadlines.
• Created and managed a DBMS for the system.
• Responsible for routine testing and implementation of 1,000+ lines of code.
• Managed exception handlers for a multitude of error scenarios.

TECHNICAL SKILLS:

Programming Languages and Program: C#, Java, HTML, XHTML, C++, HTML5, CCS5, Javascript, JQUERY, MySQL, HL7, XML, SQL Oracle, OLTP/OLAP, ASP.Net, Microsoft Office Suite, Microsoft Visual Studio, Pro Discovery, Dreamweaver, Microsoft Expression Web, Wireshark, Microsoft Access, Adobe Creative Suite, Nmap, and Automation Testing.

WORK EXPERIENCE:

Confidential

Mobile Expert, Auburn, AL

Responsibilities:

• Adapted to a very fast paced environment due to the store being in a popular shopping hub.
• Gained proficiency as a technical expert to help customers with device issues.
• Worked with a large team of different personalities and consistently met monthly sales quota.
• Used technical alongside customer service background to lead the store in conversions month over month.
• Always remained friendly and professional,showing empathy to customers could be difficult to work with at times.

Confidential

Solutions Specialist, Huntsville, AL

Responsibilities:

• Provided troubleshooting help to both Confidential and Confidential customers.
• Responsible for providing professional device recommendations to users upgrading or activating new service.
• Worked alongside a team to adhere to customer focused credo.
• Provided quality customer service while adhering to a monthly quota.
• Worked with customer support team members to meet a VOICE/NSP customer experience goal every month.

Confidential

Systems Engineer, Carrollton, GA

Responsibilities:

• Worked independently, prioritizing workload.
• Provided on-site desktop support services, such as installing, maintaining, and repairing company and multi-vendor systems, including various hardware, software, and networking product platforms.
• Primarily responsible for providing support services to a Pre K-12 school district as part of a team.
• Individually supported over 3,000 systems as a team member ranging from desktop PCs, laptops, MySQL servers, Ad Hoc, PDA and smartphones, and netbooks within the school district.
• Monitored and documented daily activities though the trouble ticket system.
• Analyzed software and systems before customer use to ensure the product was defect-free.
• Provided Lexmark and HP printer, scanner, and copier support (Networked and Local).
• Demonstrated excellent customer service and interactions (via phone, email, and face-to-face).
• Supported the evaluation and testing of new or modified software systems to verify programs are functioning according to user requirements.
• Participated in the design and development of test plans, scripts, and processes to validate systems and software.

Confidential

Tier 1 Technical Support Representative, Sandy Springs, GA

Responsibilities:

• Tracked, monitored, and followed up on inquiries and requests to ensure client satisfaction.
• Maintained and increased product knowledge on applicable products/applications via, documentation and personal research.
• Configured and supported the process for wireless and VPN connectivity, network addressing, infrastructure design, session management, RADIUS authentication, as well as general troubleshooting for multiple computer platforms.
• Provided end-user support including login assistance, wireless device support (iPhone, iPad, Android, Windows Phone, BlackBerry, etc.), computer troubleshooting, issue resolution and general wireless session problem solving.
• Worked closely with the development and test teams to ensure issues were corrected and usability problems were understood.

Confidential

Sales Associate, Huntsville, AL

Responsibilities:

• Provided customer activation, upgrade, and troubleshooting support.
• Utilized technical acumen in mobile technology to provide superior customer service.
• Managed all store transactions and maintained financial records.

Confidential

University Technical Assistant (Intern), Huntsville, AL

Responsibilities:

• Responded to requests for technical assistance in person, via phone, or electronically.
• Diagnosed and resolved technical hardware and software issues.
• Supported server, network, and desktop hardware, software, productivity applications, and Microsoft applications.
• Rolled out hardware and software to ensure optimal deployment of resources.

Confidential

Technical Advisor, Huntsville, AL

Responsibilities:

• Ensured patrons received top-rated customer service.
• Assisted customers with networking needs.
• Used in-depth to provide customers with professional electronic advice.
• Assumed the role as a knowledge-based resource for both consumers and staff.

Confidential

Assistant Manager, Huntsville, AL

Responsibilities:

• Provided quality service to customers.
• Utilized skills developed from extensive to succeed in commissioned sales.
• Worked alongside a team to maintain impeccable jewelry presentation..
• Supervised product inventory; verified quantity and quality of products received.

Confidential

ICT Technician, Huntsville, AL

Responsibilities:

• Interpreted drawings and machine schematics to assist team leads.
• Repaired and managed networking software and equipment.
• Responsible for quality control of network products.