Administrative Technology Assistant Resume Washington, DC - Hire IT People

TECHNICAL SKILLS:

Customer Services & Operations Management, Client Services Support with Logistics
Windows Operating System Migration
Security Management
Windows 7/8/10 MS Office 2010/2013
Office 365

PROFESSIONAL SKILL PROFICIENCIES:

Project Management with Flexible Hours Capabilities
Project & Events Planning & Logistical Follow - Through
Critical Thinking, Troubleshooting & Problem Solving
Excellent Time Management Skill-Sets
Executive Calendar Scheduling Proficiencies
Proficient at Proofreading & Editing Documentation
Document Access & Retrieval Control - (Data Entry)
Technology Trend Awareness
Loss Prevention Awareness and Sensitivity
Customer & Client Service Sensitive
Business Writing
Administration & Management of Multiple Professionals
Notary Public for MD, DC & VA
Networking/Collaboration
Conflict Resolution
Workplace Ethics
Social Media Communication Exchange
Communication Systems Familiarity
Skilled Human Resource Operations
Interpersonal Skills Utilization and Building
Diversified Cultural Awareness & Sensitivity
Extensive Management of Multi-Layers of Personalities, Quirks, and Phobias
Versatile and Proficient Production Facilitator

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Administrative Technology Assistant

Responsibilities:

Monitor security logs. Report on and assist with security incident mitigation.
Train staff on security best practices and efficient use of software.
Review systems for security and company standards compliance.
Assist with monitoring and upgrades/changes of server and network equipment.
Coordinate internal IT audits.
Assist with the ongoing maintenance of Privacy & Security related Standard Operation Procedures (SOPS)
Perform data entry of new requests for assistance.
Update case team spreadsheets to ensure information is captured and tracked.
Identify requests for missing information or documentation.
Prepare and create travel forms documentation to include authorizations and voucher.
Maintain the department training labs including software/hardware variations.
Create incident support tickets, and resolve customer issues via the ticketing portal.
Document customer requests in call tracking system and record the action(s) taken and follow up.
Prepare activity reports, claim logs, daily and monthly financial reports.
Maintain inventory of parts and products through IT asset management system.
Replace or repair defective parts and equipment.
Monitor and remove virus, spyware, and other non-authorized software.
Troubleshoot and resolve basic hardware, connection, printer and software issues.
Provide feedback on issues for the team’s knowledge database.
Troubleshoot, analyze, resolve, track, escalate and accurately document the technical problems.
Maintain the database utilizing the ticketing system of all telephone calls and messages requesting customer assistance.
Provide assistance and participate on new project testing and deployment/delivery.

Confidential, Hyattsville, MD

Information Technology Support Intern

Responsibilities:

Responded to user requests for service, troubleshoot problems and help develop solutions.
Troubleshoot and resolved issues with WAN, VLAN, firewall, VPN systems when possible from the Help Desk.
Support PC hardware components, desktop operating system software and application software.
Performed minor repairs to equipment and arrange for other servicing needs.
Identified and report system issues to vendors.
Monitored and tested resolution of those issues sent to vendors.
Troubleshoot and resolved basic network and server access problems for end-users, when possible from the Help Desk.

Confidential, Washington, DC

Tier 1 Support

Responsibilities:

I nstall software, modified and repaired hardware and resolve technical issues.
Set up and troubleshoot peripheral devices.
Basic PC repair - testing of hardware components; replacing hardware in servers, desktops and laptops.
Set up and support basic home and small office networks.
Provide base level IT support to 700 non-technical personnel.
Display courtesy and strong interpersonal skills with all customer interactions.
Develop quick reference guides to assist end-users with challenging software application features.
Implement cybersecurity controls appropriate to help desk and technical support roles.
Manage Windows 8 and Windows 7 workstations.
Perform minor repairs to equipment and arranged for other service needs.
Configure, install and upgrade operating systems, including Windows, Apple OS X., Linux, iOS, Android and Windows Mobile .

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Administrative Technology Assistant Resume

Washington, DC

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