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Administrative Technology Assistant Resume

Washington, DC

TECHNICAL SKILLS:

  • Customer Services & Operations Management, Client Services Support with Logistics
  • Windows Operating System Migration
  • Security Management
  • Windows 7/8/10 MS Office 2010/2013
  • Office 365

PROFESSIONAL SKILL PROFICIENCIES:

  • Project Management with Flexible Hours Capabilities
  • Project & Events Planning & Logistical Follow - Through
  • Critical Thinking, Troubleshooting & Problem Solving
  • Excellent Time Management Skill-Sets
  • Executive Calendar Scheduling Proficiencies
  • Proficient at Proofreading & Editing Documentation
  • Document Access & Retrieval Control - (Data Entry)
  • Technology Trend Awareness
  • Loss Prevention Awareness and Sensitivity
  • Customer & Client Service Sensitive
  • Business Writing
  • Administration & Management of Multiple Professionals
  • Notary Public for MD, DC & VA
  • Networking/Collaboration
  • Conflict Resolution
  • Workplace Ethics
  • Social Media Communication Exchange
  • Communication Systems Familiarity
  • Skilled Human Resource Operations
  • Interpersonal Skills Utilization and Building
  • Diversified Cultural Awareness & Sensitivity
  • Extensive Management of Multi-Layers of Personalities, Quirks, and Phobias
  • Versatile and Proficient Production Facilitator

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Administrative Technology Assistant

Responsibilities:

  • Monitor security logs. Report on and assist with security incident mitigation.
  • Train staff on security best practices and efficient use of software.
  • Review systems for security and company standards compliance.
  • Assist with monitoring and upgrades/changes of server and network equipment.
  • Coordinate internal IT audits.
  • Assist with the ongoing maintenance of Privacy & Security related Standard Operation Procedures (SOPS)
  • Perform data entry of new requests for assistance.
  • Update case team spreadsheets to ensure information is captured and tracked.
  • Identify requests for missing information or documentation.
  • Prepare and create travel forms documentation to include authorizations and voucher.
  • Maintain the department training labs including software/hardware variations.
  • Create incident support tickets, and resolve customer issues via the ticketing portal.
  • Document customer requests in call tracking system and record the action(s) taken and follow up.
  • Prepare activity reports, claim logs, daily and monthly financial reports.
  • Maintain inventory of parts and products through IT asset management system.
  • Replace or repair defective parts and equipment.
  • Monitor and remove virus, spyware, and other non-authorized software.
  • Troubleshoot and resolve basic hardware, connection, printer and software issues.
  • Provide feedback on issues for the team’s knowledge database.
  • Troubleshoot, analyze, resolve, track, escalate and accurately document the technical problems.
  • Maintain the database utilizing the ticketing system of all telephone calls and messages requesting customer assistance.
  • Provide assistance and participate on new project testing and deployment/delivery.

Confidential, Hyattsville, MD

Information Technology Support Intern

Responsibilities:

  • Responded to user requests for service, troubleshoot problems and help develop solutions.
  • Troubleshoot and resolved issues with WAN, VLAN, firewall, VPN systems when possible from the Help Desk.
  • Support PC hardware components, desktop operating system software and application software.
  • Performed minor repairs to equipment and arrange for other servicing needs.
  • Identified and report system issues to vendors.
  • Monitored and tested resolution of those issues sent to vendors.
  • Troubleshoot and resolved basic network and server access problems for end-users, when possible from the Help Desk.

Confidential, Washington, DC

Tier 1 Support

Responsibilities:

  • I nstall software, modified and repaired hardware and resolve technical issues.
  • Set up and troubleshoot peripheral devices.
  • Basic PC repair - testing of hardware components; replacing hardware in servers, desktops and laptops.
  • Set up and support basic home and small office networks.
  • Provide base level IT support to 700 non-technical personnel.
  • Display courtesy and strong interpersonal skills with all customer interactions.
  • Develop quick reference guides to assist end-users with challenging software application features.
  • Implement cybersecurity controls appropriate to help desk and technical support roles.
  • Manage Windows 8 and Windows 7 workstations.
  • Perform minor repairs to equipment and arranged for other service needs.
  • Configure, install and upgrade operating systems, including Windows, Apple OS X., Linux, iOS, Android and Windows Mobile .

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