We provide IT Staff Augmentation Services!

Reservations Agent Resume

SKILLS:

Highly Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Concur, Trex, Oracle, OpenTable.com, Event Party Planner, Holiday and Party Decorator, Renovate and Redesign on a dime

PROFESSIONAL EXPERIENCE:

Confidential

Reservations Agent

Responsibilities:

  • Answered phones and e - mails to book, change or cancel existing reservations in a friendly professional manner
  • Analyzed data to determine availability
  • Entered reservations into OpenTable.com both completely and accurately
  • Utilized proper selling techniques and strategies to maximize occupancy and ancillary revenue goals
  • Obtained and transmitted accurate information for each reservation
  • Gave detailed information as needed to callers and or via e-mail regarding prices, food and seating options

Confidential, New York, New York

Owner

Responsibilities:

  • Event planning, customize, design, and create décor for all special occasions
  • Working with clients to identify their needs and ensure customer satisfaction
  • Excellent communication and people skills
  • Creative approach to problem-solving
  • High level of attention to detail
  • Work under pressure and meet tight deadlines
  • Design and decorate within time limits and ability to multi-task
  • Strong organizational skills
  • Impeccable customer service skills

Confidential, Purchase & New York

Executive/Personal Assistant

Responsibilities:

  • Acted as primary gatekeeper and liaison for Co-Founder/Chairman of the Board
  • Managed and organized an ever-changing calendar and complex schedule including business and personal matters
  • Read and monitored the Co-founder/chairman of the board e-mails and correspond on his behalf
  • Arranged all personal and business meetings, conference calls, doctor appointments, Broadway shows, events, breakfast, lunches, dinners, book and confirm venues. Liaise with other assistants
  • Coordinated all business and personal travel, flights, hotels, and car service
  • Processed, tracked, and filed all T&E expenses
  • Took dictation
  • Professional mindset and use the utmost discretion
  • Ability to work independently and as part of a team
  • Detail oriented with exceptional organizational skills

Confidential, New York, NY

Executive Assistant & Office Manager

Responsibilities:

  • Supported Senior Vice President of Local News & entire newsroom including all reporters and anchors
  • Acted as a gatekeeper for the Senior Vice President, screened and directed all calls
  • Managed Calendar, coordinated and scheduled all meetings, met and greeted visitors, guests and all levels of management
  • Responsible for ordering and organizing breakfast, lunch, and dinners
  • Arranged all Domestic & International travel, car service, rent-a-car, flight and hotel, booked hotels for team members during snow storms
  • Processed, filed, and tracked expense reports for all team members
  • Worked closely with Accounts Payable, assisted in creating purchase orders and receiving on items using Oracle
  • Ordered and organized all office supplies; coffee, milk, condiments, coffee cups, and bottled water
  • Liaised with M.A.C. Cosmetics in ordering make-up for all the anchors and reporters
  • Maintained and updated master contact list
  • Liaised with IT to set up all new hires with computer access and building access
  • Renovated, designed and maintained the pantry, greenroom, make-up room, conference rooms, and SVP Office

Confidential, Stamford, CT

Executive Assistant

Responsibilities:

  • Provided Administrative Support to 10 team members in the Relationship Management Team
  • Managed calendars, scheduled and coordinate meetings, appointments, conference calls, breakfast, lunches, dinners & events
  • Coordinated all domestic & international travel arrangements, hotel, flights, rental cars and car service
  • Processed, filed and tracked all T&E expenses and medical claims
  • Created and updated PowerPoint presentations
  • Updated and managed entire department contact database
  • Answered and Handled all calls, promptly forwarded them to appropriate person
  • Composed and distributed inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information and maintaining confidentiality
  • Sorted, reviewed, screened and distribute incoming and outgoing mail; prepared, composed and ensured timely responses to a variety of routine written inquiries
  • Handled all personal task
  • Event planning

Confidential, New York, NY

Executive Assistant

Responsibilities:

  • Gatekeeper to the Global Head of Sales & Head of Credit Sales
  • Coordinated and managed calendars, all departmental meetings, conference calls, lunches, dinners and all client visits
  • Arranged all domestic and International travel for executives and key members of team
  • Processed, filed and tracked all T&E expenses and medical claims
  • Managed an extensive contact database
  • Supported sales & trading desk as needed
  • Backed up assistant to Head of Fixed Income
  • Coordinated all personal and business errands
  • Handled all personal tasks including shopping, medical appointments, children school activities & registrations, camps, sports, after school activities, family vacations and Household responsibilities

Confidential, New York, NY

Executive Assistant to Director

Responsibilities:

  • Gatekeeper for Director and entire team of 12 in FM&CS Department
  • Provided Administrative Support and Management for the entire FM&CS Department & Engineering Department
  • Organized and communicated travel accommodations, air, hotel and car rental and ground transportation
  • Managed diaries, prioritized, booked appointments and coordinated all business and social meetings
  • Reconciled expense reports, processed time sheets, processed and ensured all engineering invoices were paid and maintained and updated all spreadsheets
  • Screened and directed calls, met and greeted clients, visitors, and corporate personnel
  • Handled and responded to inquires, passed on information as appropriate, and typed correspondences
  • Assisted in all Project Administration
  • Provided day to day operation of the FM&CS Help Desk
  • Designed and maintained filing system

Hire Now