Reservations Agent Resume
3.00/5 (Submit Your Rating)
SKILLS:
Highly Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Concur, Trex, Oracle, OpenTable.com, Event Party Planner, Holiday and Party Decorator, Renovate and Redesign on a dime
PROFESSIONAL EXPERIENCE:
Confidential
Reservations Agent
Responsibilities:
- Answered phones and e - mails to book, change or cancel existing reservations in a friendly professional manner
- Analyzed data to determine availability
- Entered reservations into OpenTable.com both completely and accurately
- Utilized proper selling techniques and strategies to maximize occupancy and ancillary revenue goals
- Obtained and transmitted accurate information for each reservation
- Gave detailed information as needed to callers and or via e-mail regarding prices, food and seating options
Confidential, New York, New York
Owner
Responsibilities:
- Event planning, customize, design, and create décor for all special occasions
- Working with clients to identify their needs and ensure customer satisfaction
- Excellent communication and people skills
- Creative approach to problem-solving
- High level of attention to detail
- Work under pressure and meet tight deadlines
- Design and decorate within time limits and ability to multi-task
- Strong organizational skills
- Impeccable customer service skills
Confidential, Purchase & New York
Executive/Personal Assistant
Responsibilities:
- Acted as primary gatekeeper and liaison for Co-Founder/Chairman of the Board
- Managed and organized an ever-changing calendar and complex schedule including business and personal matters
- Read and monitored the Co-founder/chairman of the board e-mails and correspond on his behalf
- Arranged all personal and business meetings, conference calls, doctor appointments, Broadway shows, events, breakfast, lunches, dinners, book and confirm venues. Liaise with other assistants
- Coordinated all business and personal travel, flights, hotels, and car service
- Processed, tracked, and filed all T&E expenses
- Took dictation
- Professional mindset and use the utmost discretion
- Ability to work independently and as part of a team
- Detail oriented with exceptional organizational skills
Confidential, New York, NY
Executive Assistant & Office Manager
Responsibilities:
- Supported Senior Vice President of Local News & entire newsroom including all reporters and anchors
- Acted as a gatekeeper for the Senior Vice President, screened and directed all calls
- Managed Calendar, coordinated and scheduled all meetings, met and greeted visitors, guests and all levels of management
- Responsible for ordering and organizing breakfast, lunch, and dinners
- Arranged all Domestic & International travel, car service, rent-a-car, flight and hotel, booked hotels for team members during snow storms
- Processed, filed, and tracked expense reports for all team members
- Worked closely with Accounts Payable, assisted in creating purchase orders and receiving on items using Oracle
- Ordered and organized all office supplies; coffee, milk, condiments, coffee cups, and bottled water
- Liaised with M.A.C. Cosmetics in ordering make-up for all the anchors and reporters
- Maintained and updated master contact list
- Liaised with IT to set up all new hires with computer access and building access
- Renovated, designed and maintained the pantry, greenroom, make-up room, conference rooms, and SVP Office
Confidential, Stamford, CT
Executive Assistant
Responsibilities:
- Provided Administrative Support to 10 team members in the Relationship Management Team
- Managed calendars, scheduled and coordinate meetings, appointments, conference calls, breakfast, lunches, dinners & events
- Coordinated all domestic & international travel arrangements, hotel, flights, rental cars and car service
- Processed, filed and tracked all T&E expenses and medical claims
- Created and updated PowerPoint presentations
- Updated and managed entire department contact database
- Answered and Handled all calls, promptly forwarded them to appropriate person
- Composed and distributed inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information and maintaining confidentiality
- Sorted, reviewed, screened and distribute incoming and outgoing mail; prepared, composed and ensured timely responses to a variety of routine written inquiries
- Handled all personal task
- Event planning
Confidential, New York, NY
Executive Assistant
Responsibilities:
- Gatekeeper to the Global Head of Sales & Head of Credit Sales
- Coordinated and managed calendars, all departmental meetings, conference calls, lunches, dinners and all client visits
- Arranged all domestic and International travel for executives and key members of team
- Processed, filed and tracked all T&E expenses and medical claims
- Managed an extensive contact database
- Supported sales & trading desk as needed
- Backed up assistant to Head of Fixed Income
- Coordinated all personal and business errands
- Handled all personal tasks including shopping, medical appointments, children school activities & registrations, camps, sports, after school activities, family vacations and Household responsibilities
Confidential, New York, NY
Executive Assistant to Director
Responsibilities:
- Gatekeeper for Director and entire team of 12 in FM&CS Department
- Provided Administrative Support and Management for the entire FM&CS Department & Engineering Department
- Organized and communicated travel accommodations, air, hotel and car rental and ground transportation
- Managed diaries, prioritized, booked appointments and coordinated all business and social meetings
- Reconciled expense reports, processed time sheets, processed and ensured all engineering invoices were paid and maintained and updated all spreadsheets
- Screened and directed calls, met and greeted clients, visitors, and corporate personnel
- Handled and responded to inquires, passed on information as appropriate, and typed correspondences
- Assisted in all Project Administration
- Provided day to day operation of the FM&CS Help Desk
- Designed and maintained filing system