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It Network Help Desk Specialist Resume

Novi, MI

SUMMARY:

  • An aspiring team worker, hard working and dedicated professional who wants to meet the challenges posed in the industry and to contribute towards the growth of the organization along with self - motivation.
  • Utilized thorough knowledge of Internet applications, Web page design, HTML, Java Script, CSS, ASP (Active Server Pages), Adobe Photo Shop, Dreamweaver, Front Page, Notepad+, Net Beans, (PWS) Personal Web Server, IIS (Internet Information Server), Databases (MS Access, SQL, MySQL Server), C++, PASCAL, COBOL, Putty, Tera Term, Wire shark, Packet Tracer, DHCP and Wireless Networking, AS400, VMWare, JAVS system, Tidemark, Cashier, Laser fiche, Easy log, User profile, SharePoint Munis app Cisco Any Connect VPN, ERPM, Citrix, MDM for mobile devices
  • Extensive background in Computer Hardware and Software, Networking, Healthcare, Windows LANs/WAN.
  • Built custom PCs with latest generation technology. Installed and configured various peripherals: scanners, modems, tape backups, printers, SCSI devices, Routers and switches.
  • Proficient in Microsoft Office (2003\2007\2010\2011\2013\2016 and 365)
  • Strong ability to multi - task under pressure

WORK EXPERIENCE:

Confidential - Novi, MI

IT Network Help Desk Specialist

  • Implemented WSUS/SCCM integration and created a monthly phased patching process
  • Managed drivers and created OSD Task Sequences for new hardware required for the PC refresh project of 6,000 laptops including Bit locker prerevision.
  • Deployed multiple Cumulative Updates and a Service pack update to Configuration Manager to stay current with latest Microsoft releases
  • Modified Task Sequence’s for a more personalize build.
  • Troubleshooting SMS Client connectivity and package installation issues by analyzing corresponding logs.
  • Corrected failing package replication issues for local admins at various Army Medical Treatment Facilities.
  • Manage user accounts, permissions, and access controls for various systems.
  • Build and maintain system images/workstations configurations using Sccm 2012 R2.
  • Perform daily system monitoring and issue remediation.
  • Manage group policies for updates/patches/applications deployments.
  • Ensures that company policy, goals, and objectives are being adhered to and works in the best interest of the company.
  • Assists with the infrastructure and related systems to meet security requirements.
  • Ability to document processes and procedures.
  • Initiates interaction with business partners to research and identify alternatives which will provide cost savings and/or increased operating efficiencies.
  • Provides consulting services to other areas as required.
  • Participates in other projects as they pertain to the needs of the position.
  • Performs any other task as assigned by management.
  • Researches, resolves, and responds to highly complex questions relating to their specialty.
  • Participate in dynamic priority setting sessions
  • Candidate must be a team player and willing to learn.
  • Create, manage, install and deploy computer images and software packages.
  • Ability to diagnose configure, install, and maintain an inventory of hardware, software, peripherals, and mobile devices.
  • Assist user community by responding to assigned helpdesk tickets and service calls.
  • Experience in a TCP/IP Windows Server environment with multiple platforms and operating systems.
  • Experience with Microsoft Server family 2008 r2 (exchange, active directory, GPO, DHCP, IIS, PowerShell, iSCSI SAN, TCP/IP, VPN, DNS).
  • Knowledge of switching, routing, and firewall technologies (Fortinet fortiGATE helpful)
  • Helpful: Cisco VOIP solution or similar helpful.
  • Helpful: SQL server, SharePoint, System Center, Windows Deployment services
  • Ability to adapt to changing priorities; work extended hours when required, make sound decisions under pressure, and work effectively in a team environment.

Confidential - Novi, MI

IT Support Analyst

  • Provide a Level 3 support to users relating to both hardware and software problems. Troubleshoot, repair, maintain, install and perform testing activities on various computer equipment, peripherals, printers, monitors.
  • Confer with manufacturer’s representatives and internal staff in determining needs and / or requirements for user hardware and software
  • Supporting homegrown business application databases
  • Perform variety of server and database related tasks in support of IT services related to the operation, performance and availability of data services and communication.
  • Build and implementation of Mobile Device Management platform technologies AirWatch
  • Expertise with troubleshooting MDM related issues (server as well as end user device). Strong working knowledge of Android and iOS in the enterprise Provide additional support for network servers and server conversions
  • Complete work orders such as configuring and installing phones, mobile devices, tablets
  • Maintain Active Directory and associated paperwork related to new and terminated users
  • Work with our corporate parent on new hardware and software testing
  • Work with our counterparts in other world regions on common projects

Confidential - Howell, MI

Technology Specialist |

  • Managed Microsoft SCCM deployments in a large-scale of 800+ users; oversaw deployments of large and complex applications targeted for mass audience.
  • Responsible for the deployment cycle of software applications to the desktop and laptop.
  • Continually looked for ways to improve, optimize, and streamline software deployment process in order to ensure smooth, uninterrupted delivery to the business users.
  • Possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related.
  • Leveraged SMS Reporting and Query tools for the management of global enterprise resources including desktops, laptops, and windows servers in an 800-Windows users\ environment.
  • Adhered to the firm's patch deployment process.
  • Set up, configure, install, and document any hardware and software.
  • Travel within the county to for onsite support.

Confidential - Howell, MI

Network Assistant

  • Trace wall port from Office cube and to the switch using network cable tester and port labels.
  • Troubleshoots and repairs a variety of complex software and hardware problems AS400, VMware, Active Directory Security, JAVS system, Tidemark, Cashier, Laser fiche, Easy log, User profile upgrading, BSA, Harris, Cash pro, Image onsite, JCT, ACT, RMS, JMS, GEMS, Cisco Any Connect VPN, Munis Apps.
  • Provides users with network technical support.
  • Prepares and updates, as needed, user and system documentation.
  • Drive to other locations to perform duties of the job.
  • Works in Various Departments.

Confidential - Howell, MI

Hardware Technician

  • Install, upgrade and configure hardware and software on PC’s and PC peripherals such as printers, monitors, scanners and related hardware.
  • Perform hardware and software upgrades.
  • Troubleshoots and repairs a variety of complex software and hardware problems AS400, VMware, Active Directory Security, JAVS system, Tidemark, Cashier, Laser fiche, Easy log, User profile upgrading, BSA, Harris, Cash pro, Image onsite, JCT, ACT, RMS, JMS, GEMS, Cisco Any Connect VPN, Munis Apps.
  • Provides users with network technical support.
  • Respond to needs and questions of users concerning their hardware, software and PC peripherals, Konica Moneta (20, 250, C350, C363, C421, 501, and 652), HP all model printer.
  • Prepares and updates, as needed, user and system documentation.
  • Drive to other locations to perform duties of the job.
  • Works in Various Departments.

Confidential -Romulus, MI

Field Computer Technician

  • Working directly with manufacturers such as DELL, IBM, HP, Lenovo, repair services on PC, Laptop, Printer for residential and commercial clients,
  • Break/Fix PCs
  • Hardware and Software Installation, Parts replacement, Service Tracker

Confidential, Ypsilanti, MI

Assembler

  • Worked on Lexus, Toyota Tacoma and Rav4 Fixtures
  • Toyota Fixture Crossbar Fixture Kit 035, Toyota Slider Assembly, Toyota Tacoma Fixture 635N
  • QA of Crossbar for dent, dirt and fish hair and other
  • Scanning and Label of Packages

Confidential, Canton, MI

PC Technician

  • Break/fix PC’s
  • Hardware and software repairs on Dell, Toshiba, an HP PC’s
  • Repairing systems with virus’s installing and uninstalling software’s.
  • Installation of Operating System (Windows 98/2000/XP/Vista/Me/Win 7/Server 2000/2008).
  • Troubleshooting all brand of operating system, Laptop, Driver Installation, Network configuration
  • Configured, troubleshooting and installed Computer PC (DELL, HP, and Lenovo) replace PCI card, mother board Hard disk, LAN card, Wireless card, Sound card and VGA card drivers.

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