Desktop services Intern Resume Owings Mills, Maryland - Hire IT People

TECHNICAL SKILLS:

Software: Microsoft Office 365 (Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook, Skype) Windows 10, OneStop Ticketing System

Hardware: Replaced broken monitors, other peripheral devices such as mice, and Plantronics headsets

PROFESSIONAL EXPERIENCE:
Confidential, Owings Mills, Maryland

Desktop services Intern

Reimaged computers resulting in internal users having up to date versions of Windows 7, Office 365 (Word, Excel, PowerPoint Outlook) and Internet Explorer
Resolved trouble tickets for internal users everyday using the Onestop Ticketing System
Utilized Windows Registry to rebuild a user’s corrupted Outlook profile resulting in the user’s account working properly
Used Remote Desktop software to communicate and resolve trouble tickets for users without being in that physical location
Installed virtualized applications for VMware users which allowed users who work through virtualized machines to perform their jobs

Confidential, Maryland

Administrative Assistant Intern

Filed & organized documents and folders such as employee’s timesheets and checks in chronological, alphabetical, and numerical order to assist the administrative department with organization and efficiency
Updated JLN Credit Applications by using Microsoft Excel to create spreadsheets which resulted in my supervisor having updated and organized information