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Sql Application Support Analyst Resume

Troy, MI

SUMMARY:

  • Over 5 years of IT Experience supporting systems and web based applications, resolving daily issues with SQL and Unix.
  • Experienced in Resolving Application production issues
  • Strong debugging and problem solving skills with excellent understanding of the system.
  • Experienced in handling ticketing systems.
  • Good knowledge in using Microsoft SQL Server
  • Good experience in packaging software using MacroVision

TECHNICAL SKILLS:

Languages: SQL, Java, Visual Basic

Reporting Tools: MS Access, Oracle Reports Builder 6.0, SAP, Oracle 8.0

Operating Systems: MS Windows / XP / 7, Unix C Shell

MS: DOS

Databases: MS SQL Server, Oracle, Microsoft Access, Derby, MySQL

Scripting: HTML, DHTML, XML, JavaScript, VBScript.

Others: MS Visio 2003, AutoCAD, Lavineer CAM, Lisp, Team Viewer, Macro Vision, Open View Service Desk (OVSD), TrackIT, Active Directory, AS400

WORK EXPERIENCE:

SQL Application Support Analyst

Confidential, Troy, MI

Responsibilities:

  • Application’s conflict resolutions.
  • Use MS SQL Server to resolve issues.
  • Complete weekly MS Excel spread sheet
  • Use UNIX C shell to complete procedures
  • Use ticket system to resolve customer issues.
  • Patch Servers
  • Documenting procedures.

Support Tech

Confidential, Detroit, MI

Responsibilities:

  • Remote into computer to resolve system issues
  • Utilize MS Active Directory and other network tools
  • Push Software to Clients using Altiris
  • Use Service Desk Manager to create tickets
  • Map printers and drives when requested

Application Admin

Confidential, Livonia, MI

Responsibilities:

  • Run SQL scripts to resolve issues
  • Manage Application Logins with System Access manager
  • Help customer with Navigating and completing tasks
  • Use Support Central to create tickets
  • Trouble Shoot printers and other Hardware specified in the Application

Application Engineer

Confidential, Houston, TX

Responsibilities:

  • Application Engineer for a Java based application: MudPIT
  • Application’s conflict resolutions.
  • Create Documents on how to support application
  • Train Team on how to handle MudPIT issues
  • Installs and patches
  • Document calls in Trackit ticket system.

Completed Projects

  • Report and Query Development Project in MS Access

Application Consultant

Confidential, Novi, MI

Responsibilities:

  • Support for Newpark applications (MudPIT, NewparkBid, Newpark Master, HyCalc)
  • Application’s conflict resolutions.
  • Created Newpark application support flow system using Microsoft Visio.
  • Documenting procedures for using applications.
  • Create Packaging using MacroVision Install Shield.
  • Installs and patches

Service Request Management

Confidential, Madison Heights, MI

Responsibilities:

  • Communicate with General Motors Site Managers applications.
  • Knowledge of General Motors department structure needed to assign work
  • Daily Activity included in using a MS access database to help assign work
  • Enter criteria into a routing Database for required labor information
  • Use OVSD Application to enter and monitor Labor information

Technical Support

Confidential, Rochester Hills, MI

Responsibilities:

  • Support Distance Learning for Cooley Law School
  • Repair and Upgrade personal computers
  • Install Software
  • Security responsibility in dealing with Malware
  • Create Posters for college Professors

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