On-site DCPS Technician Resume

SUMMARY:

Highly skilled in installing, repairing, maintenance, and troubleshooting computer hardware and peripherals. Works well independently, or in a group setting providing all facets of computer support. Working Knowledge of networking devices & printers. Knowledge and understanding of numerous software packages and operating systems. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellent analytical and problem solving skills.

TECHNICAL SKILLS:

Security Management Active Directory: Windows Server 2008R2/2012 - Microsoft Exchange - Ports, Protocols and TCP/IP - SharePoint 2010 - Windows 7/8/10 MS Office 2010/2013- Outlook 2013- IE 8/9/10 - Google Chrome - FireFox - Bomgar - Footptrints Asset Core- DUO Security - PGP Encryption- Cisco VPN Clients- Cisco Unified Communications Manager Windows Operating System Migration - Networking - Project Management - Vendor Management Remedy - Office 365 - SCCM - Cabling - Switches

PROFESSIONAL EXPERIENCE:

Confidential

On-site DCPS Technician

Provide software and hardware updates to over 350 end users
Migrate end users from Windows 7 to Windows 10
Install anti-virus software, while pushing DCPS policies
Reimage Dell and Apple computers using scripts

Confidential

Tier 1 Deskside Support

Provided end-user IT support including technology deployment, hardware and software troubleshooting remotely or in-person.
Implemented software deployments and computer imaging for incoming employees, ensured configurations were in line with institutional policies.
Conducted daily inspections of Audio Visual Conferencing Equipment, documenting and resolving issues that arose.
Completed Asset Retrieval Work Efforts: locating and cataloging IT equipment from departed employees (remote and on-site).
Documented Resolutions and Standard Operating Procedures via Footprints Ticketing System.

Confidential

Tier 1 Support

Install Software, modify and repair hardware and resolve technical Issues
Provide base level IT system to 300 end users
Display courtesy and strong interpersonal skills with all customer interactions
Develop quick reference guides to assist end-users with challenging software application features
Manage Windows workstations including desktops, laptops, and tablets
Ensure that Remedy and Spiceworks Tickets are resolved or escalated
Apply solution by restoring broken or intermittent connections, adjusting software configuration install patches
PC refresh and migration Windows 7/8.1 and 10

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