IT Support Specialist Resume Washington, DC - Hire IT People

SUMMARY:

15 years’ experience in the Technology field including Telecommunications/Telephony and End - User Support
Expert with PC applications of Microsoft Office Suites including
Exceptional Customer Service Acumen including Senior Executive Level and VIP Support 24/7
Extensive experience in migration from XP to Windows 10
Professional helpdesk/desktop support for local and remote users
Ability to maintain confidentiality of sensitive information
Service Now, BMC Remedy, Service Console, AirWatch, jabber, MS Lync

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

IT Support Specialist

My commitment to Confidential as an IT Support specialist included but are not limited to assuring all equipment is in working order and users have adequate resources to accomplish daily tasks.
Perform Help Desk duties using Service Manager Console to support all users in offices in USA and Canada.
Provide in person/remote support for 100+ users in the Washington DC, Atlanta and North Carolina offices.
Grant/revoke permissions to software, folders and exchange groups using AD, also created Project folders using Project Create
Create user profiles, grant email account access and prepare phone and computer equipment for new hires.
Wipe, re image laptops and desktops for deployments or lease returns.
Provide A/V support when needed for meetings and other events.
Install architectural software such as Revit, and perform windows migrations as requested.
Use Citrix studio and Director to remote and troubleshoot user’s sessions.

Confidential, Washington DC

Senior Desktop Support Analyst (Contractor)

Apple Computer and mobile device inventory manager.
Created SOP Guides for IT staff pertaining to Apple systems and mobile devices
Resolved IT issues with user accounts, software, and hardware (e.g., Outlook, Adobe, file vault).
Assisted customers with tech support through TeamViewer, Bomgar and Active Directory.
Prepared Mac laptops and Desktops for users (MacBook Pro, MacBook Air and IMac computers)
Provided Mobile Device Management Supported IPhone, IPad, and Blackberry mobile devices.
Exchange Active Sync and IOS devices

Confidential, Washington, DC

Site Supervisor (Contractor)

Responsible for site client services operations
Supervised the daily activities of three direct reports in the areas of mail, reprographics and general office services
Worked closely with trial teams to provide operations support in reprographics, printing and other administrative requirements
Supervised customer’s hospitality and supply services
Reviewed customer vendor invoices for accuracy
Assembled monthly customer billing packages

Confidential, Alexandria, VA

Senior Office Services\User Support \ Telecommunications Specialist

Set up and connected phone lines coordinating, reviewing, and performing all moves, adds, and changes required and set up video equipment for video and audio conferences
Oversaw and coordinated assigned telecommunications activities within company.
Managed servicing of phone lines for the D-Mark to the Avaya hubs
Ordered and stocked supplies as needed
Answered phones
Managed mailroom, shipped and received packages
Assisted with PC set-ups and installed software.
Coordinated, reviewed, and performed all moves, adds, changes required, service repairs.
Recommended improvements to enhance technical capabilities of the system and reduce operating costs.
Maintained records, prepared required reports relevant to the operations of telecommunications.

Confidential, McLean, VA

Supervisor Duplicating Specialist\Desktop Support