SUMMARY:

• A Microsoft Certified Product Specialist with ten years’ experience in MIS and information services environments including Project Management, Network Administration, Microsoft Server & PC support, Citrix XenDesktop, Telecommunications and Data Processing.
• Strong analytical skills particularly Microsoft server and workstation support, user capacity planning, Server hardware maintenance, network resource utilization, and project management.
• A team player that works well with customers with the ability to work under pressure and meet strict deadlines without compromising service quality utilizing ITIL and AGILE best practices.

TECHNICAL SKILLS:

Software:: VMware ESX 5.x/6.x HA/DRS. Microsoft Windows Server 08r2/2012R2/2016. Active Directory support. WSUS patch management setup and support. Microsoft IIS V6.0 setup and support. Microsoft SQL 2008 Server support. Altiris desktop management, LanDesk 9.x. Cirtix PVS 7.x, XenDesktop 7.6. Storage Exec disk quota management. Arcserve 6.0/2000, Backup Exec 9.0, TSM 6.5.2, Commvault backup support. Netbackup 9.0 administration. HPSIM SNMP. NetIq 7.0 AM Manager, WireShark. Symantec Endpoint protection. Scriptlogic Desktop Authority 6.0.

Hardware: Confidential ProLiant DL380 G3 - G7; 360G1-G5; 365G1-G5; 385G1- G7, RAID 1, 2, 5. Confidential Blade Enclosure C7000, BL460C Servers. Dell GXA, GXPRO and GXI/Power Edge 2300, 2400, 2500, 2600 and 2850. 3-COM 3000, 4000, 4400 and 3870 SuperStack3 switches. EMC VNX3200. Cisco Catalyst 5000 switches. NetApp FAS3160, iSCSI. Qlogic and Emulex HBA installation and support; utilizing Hitachi Tier I, II & III SAN.

EXPERIENCE:

Confidential

IT Support Specialist

Responsibilities:

• Microsoft AD administration, new user accounts, password resets, account lockout management
• Installation and configuration of all new technology for the Plant Administration and Manufacturing
• SCCM system manager to deploy and update installation package and image computers
• WSUS server and workstation patch management
• Maintain and monitor system logs for Microsoft Server 2012R2/2016, Windows 7 & 10
• Assist the networking engineering team with monitoring and escalation of WAN/LAN
• VMware 5.5/6.1 Administration
• EMC Unity SAN support
• Confidential basic switch configuration and management
• Symantec SEP support, virus definition updates, virus removal
• ServiceNow ticketing system
• Hardware and software diagnostics
• Microsoft Windows 7/10 installation and support
• Avaya VoIP add/moves and changes
• CommVault backup administration
• Basic troubleshooting of network hardware
• Maintain inventory of all hardware and software
• Ricoh printer support, Confidential Plotter support
• End user support for all software and hardware, IBM Lenovo hardware support
• Avigilon camera security system support
• Vendor management
• Communicate with management and end users on all software/hardware related issues
• Provide support for Office 365, Office 2016, Outlook, Microsoft MFA support

Confidential

VDI Administrator

Responsibilities:

• Microsoft Windows 7 Liquid VDI, Windows 2008r2, 2012, AD, DNS, WSUS
• Citrix XenDesktop 7.6, HCA, PVS 7.6 Gold Disk Management. VDA 7.6
• VMware vSphere ESXi 5.x/6.1, AppVolumes 2.11Application virtualization/Streaming vDesk Management utilizing in house developed management tool
• Symantec DLP 12.x & SEP support
• ServiceNow ticketing
• Splunk 6.4.1 Universal Forwarder. Qualys Enterprise client Implementation on LVDI
• AdminStudio Enterprise MSI/MST Software Packaging
• Microsoft Security and Patch Management Win7 LVDI
• TCP/IP Support and troubleshooting

Confidential

DevOps Administrator (Agile)

Responsibilities:

• Microsoft Windows 2008r2 Design, Installation and support, SQL 2008r2 Administration
• Tomcat Apache Web Services - Tomcat Security Manager Application integration.
• Group Policy Management/WsusOffline Patch Management
• Jenkins Subversion, Tortoise SVN.
• Confidential ALM Quality Center
• Design Document - Technical Specifications = Acceptance Testing
• Enterprise Wizard ticketing system
• DoD-DIACAP, STIG, FDA, PCI Compliancy, SCC-SCAP and Retina DoD security compliancy

Confidential

Systems Administrator

Responsibilities:

• VMware ESX 4.0 - VSphere, VMotion, HA/DRS design, installation and support for 100 physical servers.
• Microsoft AD 03/08r2, Design, Installation and Support. TCP/IP, DHCP, WINS and DNS
• Microsoft Windows XP/7 image management using LANDesk 9.0
• ADFS 2.0 supporting SharePoint single sign on
• Intermediate understanding of NetApp FAS 3160 SAN; iSCSI, Brocade FC
• Project Manager for the Windows 7 Migration using LANDesk 9.x
• Manage disaster recovery utilizing Symantec NetBackup 6.5
• Lead IT resource to the Balfour Beatty Capital Division
• Support 50 remote sites throughout the U.S. and Canada
• Avecto Privilege Guard Installation and support for 1000 local and remote users
• Offsite tape management and retention
• ServiceNow ticketing and asset management

Confidential, Newark, Delaware

VMware - Microsoft Systems Administrator

Responsibilities:

• VMware ESX, 3.5/4.1 VSphere - VMotion, HA/DRS design, installation and support on Confidential Blade C7000 - BL460C, Confidential DL360, DL380, G1 thru G8; EMC VNXe 3150 iSCSI/FC Hitachi HDLM; Support for 900+ physical servers
• Project Manager for the Physical to Virtual migration of 300+ Windows 03 Servers
• Microsoft AD, TCP/IP, DHCP, WINS and DNS, SMS setup, support and administration.
• Microsoft Windows 03/08r2 x32/x64 server design installation and support for 900+ servers.
• Microsoft Exchange 2003,2007 and 2010; SQL 2003 support in a clustered environment
• Symantec Anti-Virus Corporate 10x/11x Endpoint Protection ;Altiris Rapid Deployment Server
• Shavlik and Microsoft WSUS Patch Management installation, administration and support
• Project Manager for the Windows Server upgrade
• Manage disaster recovery utilizing IBM TSM 6.x and NetBackup 6.5.5
• Microsoft Windows Hardening; ITIL best practices
• Symantec Storage Exec Disk quota management
• NetIQ AM manager 7.01installation, administration and support
• HPSIM SMTP setup, support and configuration
• DMZ Configuration & PCI Compliancy
• Large Enterprise Data Center support, migrated 900+ servers to new Data Center