IT Service Center Support Resume Chicago, IL - Hire IT People

SUMMARY:

Outstanding Executive and Desktop Support Analyst with 12 years cumulative experience, excellent analytical thinker with extraordinary soft skills and strong work ethics.
Worked on many brands of desktop and laptop, resolved numbers of hardware and software issues not limiting to Microsoft office suite, office - 365, Microsoft exchange, and encryption applications and various VPN brands including Cisco VPN.
Installed, configure and ran various malware remover tools such as McAfee VirusScan enterprise, Symantec products and tools. Able to assigns proper group and user rights in Active Directory.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

IT Service Center Support

Responsibilities:

Provides enterprise level-II support to Kraft-Heinz End-Users. Resolve both Cisco Any-connect and Juno Pulse issues.
Resolve both hardware and software issues for Kraft-Heinz End-Users.

Confidential, Northbrook, IL

IT Service Center Support

Responsibilities:

Provided executive support to UL gold and silver VIP. Provided enterprise level-II support to over 1500 End-Users. Ran and resolve SCCM/Software Center issues.
Installed and resolved Checkpoint VPN issues.
Worked on and resolved Service-now tickets, as well as Active Directory issues.

Confidential, Hoffman Estates, IL

User Desktop Support Analyst

Responsibilities:

Supported over 1000 applications, locally as well as remotely with Confidential .
Provided enterprise level support to over 6000 domain user and resolved their network issues.
Re-imaged new and old PC back onto the network (domain), while maintaining data and system integrity. Installed, configured and trouble shoot Cisco VPN, Blackberry, Lotus Notes and Microsoft Office suite.
Worked with vendors such as Oracle to resolve Single Sign-on (SSO) issues.
Worked on and resolved Active Directory issues (AD).

Confidential, Columbus, Ohio

IT Desktop Analyst

Responsibilities:

Resolved various pre-conversion objectives and issues, while follow Confidential security guidelines.
Worked and resolved new and old ticket queue, setup MICR printer and various bank related peripherals remotely.
Provided support to field technicians remotely through Terminal Server, Confidential and via the phone.
Provided user support to bank personnel via remote access, before and after bank was converted. Managed and convert workstations from various bank branches with Confidential boot on Conversion Day.
Wiped old server and assist field technicians remotely, in other to complete various conversion tasks.

Lead Tech

Confidential, Chicago, IL

Responsibilities:

Managed teams, conversion expectations, issues and escalations before and after conversion.
Setup MICR printer and ensure that all peripherals are installed and functioning properly.
Wiped decommission server and other asset before properly preparing them for disposal shipment.
Provided user support on bank’s opening day.

Confidential, Chicago, IL

Cisco/Wireless Network Technician

Responsibilities:

Installed Cisco Mobile Access Routers (MARs), which provided real time information on Confidential buses.
Executed basic Cisco commands/scripts. Performed maintenance and trouble shooting on Cisco Mobile Access Routers (MARs), at all of Confidential garages.
Installed, wired and configured Confidential Wireless Modem, which provided real time information on all Confidential buses. Performed maintenance, diagnosed and resolved the issues, on pre-installed Bluetree modem.
Sent proper documentations of work that was accomplished each night, to Confidential and Confidential .

Confidential, Chicago, IL

Sysprep Architect

Responsibilities:

Configured, diagnosed and fixed all issues with target PC before running Sysprep.
Used Sysprep with Symantec ghost to re-image 60 computers for Confidential, in a span of 8 Hours.
Trained both Confidential and Insight Techs on proper use of Sysprep