Tech Support Resume Herndon, VA - Hire IT People

WORK EXPERIENCE:

Confidential

Tech Support, Herndon, VA

Responsibilities:

Managed large Enterprise Accounts and provided specialized support
Prioritized trouble tickets to make sure urgent issues were resolved in a timely manner
Coordinated with multiple service vendors to maintain services
Remained ready for On - Call requests; Schedule was rotated among staff
Escalated issues accordingly for quick resolution
Assisted Tier 1 in between my own tickets to ensure top levels of customer support

Confidential

Field Technician, Virginia Beach, VA

Responsibilities:

On the Sentara MAC team and assisted with other projects
Primary project was the Sentara Capital Replacement Project for Windows 7 upgrades
Replaced and installed new PCs, various monitors, various printers, scanners, and minor peripherals
Imaged and configured new PCs for deployment; helping several different clients
Built PCs for clients
Built a custom Server for a client who ordered all the individual parts, totaling over $10,000 (Dual CPU, 8x8GB RAM, 2 1TB HDD, GTX Quadro Video Card)
Kept travel logs and work logs for each work order
Documented each work order and escalated to appropriate personnel when necessary
Traveled throughout the entire Hampton Roads area

Confidential

IT Intern, Washington, DC

Responsibilities:

Imaged various PCs using an OSD Disk
I first used a KVM switch as an intern
I was assigned a project that would require me to track down all Windows XP PCs, compile a list, including location and client, and upgrade them to a Windows 7 PC
Updated drivers and installed Windows update remotely
Installed network printers to be used via virtual print servers
Relocated complete workstations including peripherals