Tier II Technical Support Resume Columbia, MD - Hire IT People

SUMMARY:

Junior level technology service and support professional skilled in providing quality customer service and network support. Lifetime learner committed to making an immediate contribution to any organization in the ever - changing environment in the IT world.

PROFESSIONAL EXPERIENCE:

Confidential

Tier II Technical Support

Works with users to maintain systems that meet their needs.
Worked in a call center to ensure Co-workers could have their issues resolved.
Assist department in resolving system-specific problems
Performs IDX backup on a daily basis
Monitors and maintains the newly developed satellite sites.
Uses advanced diagnostic tools and data analysis to assist users and issuers.

Confidential, Columbia, MD

Technical Support Analyst

Serve as the primary contact for Tier 1 support
Resolve issues submitted via Zendesk.com within a 24 hour timeframe
Provide support to computer and laptop users via remote desktop service
Configure and troubleshoot Microsoft Office
Manage email exchange server and file serve as well as the active directory
Maintain functionality of 4 (Xerox) printers
Performed diagnostic utilities to the laptops, software troubleshooting and preventive maintenance
Manage VPN server to insure that remote users were able to access the file server
Configure and maintained phones threw an online PBX server and trunk service
Encrypt email’s to maximized Office Security and Company regulations

Confidential

Intern

Assembled and disassembled PC’s and hardware
Performed troubleshooting on staff and classroom workstations configured with Windows 2000Pro and XP
Configured TCP/IP, (Domain Controller, LAN/WAN)
Upgraded older computers to reflect the latest versions of Windows OS systems
Mapped out a network then setup the network to connectivity

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Tier Ii Technical Support Resume

Columbia, MD

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