PROFESSIONAL EXPERIENCE:

Confidential

System Engineer

• Support of BMS’s Enterprise Backup Infrastructure. Consisting of a mixed platform environment globally.
• Approximately 40 - 50 sites. Approximately 100 Confidential NetBackup domains. Approximately 10-12 Data Protector domains. Also utilizing Data Domain and Store Once technology.
• Servicing in excess of 6,500 hosts. Backing up over 14 petabytes on a monthly basis.
• Took on the lead role within my team to be the Disaster Recovery coordinator.
• Also in charge of multiple ad hoc and ongoing projects for the team which in part included installations, upgrades and deep dive analytical troubleshooting.
• For more than half the time I was on this account I also had responsibility to close our operational services on my prior account in an 80/20 split, 80% with the BMS account.

Confidential

System Engineer

• Support of Confidential ’s Enterprise Backup Infrastructure. Consisting of a mixed platform environment globally.
• Approximately 30-35 Confidential NetBackup domains. Approximately 15-20 Confidential PureDisk sites.
• Servicing in excess of 6,500 hosts. Backing up over 21 petabytes on a monthly basis.
• Started as the Technical Lead when coming over to the account and then took on the Delivery Lead role as well for the Confidential account, one of the largest in volume that the National BUR team supports.
• Lead multiple teams in our Go-2-Green/Service Level Improvement initiatives and POC for Confidential ’s deployment of their PureDisk and NBU 5230 appliances globally.
• In total, there were about 25 PD/NBU deployments I was involved in over the years I spent on the account. These deployments were appliances which ran on a Linux OS. Here I'd install and configure the OS and then install the backup application and configure it.
• These efforts improved the customers SLA anywhere from 10-15 points and took them out of red and into green, which we maintained on a month to month basis.
• Near the end of my time on this account they were converting the customer's physical clients to virtual clients and we were taking the necessary steps to revise our methods of handling them by changing over to backing up the VMDK's on the ESXi serves as opposed to treating each as a separate physical host. With multiple teams working together on this initiative it came together quite successfully. This further improved our SLA with the customer.
• In addition to leading our off shore Operations team, out of Pune India, I also managed/mentored new US personal that came onboard over the years I spent on the account and lead them in all of the project work needed on the account.
• Reported not only to HP’s management chain but also interfaced with the Confidential customer as well.

Confidential

System Engineer

• Support of Cisco’s Enterprise Backup Infrastructure. Consisting of Corporate, Engineering & Engineering-Remote sites worldwide.
• Approximately 15-20 Confidential NetBackup domains.
• Servicing in excess of 5,000 hosts. Backing up over 8 petabytes on a monthly basis.
• Currently and for the past 3 years have been involved in Project Management services for the deployment of EMC/Avamar’s disk based backups at the Engineering-Remote sites in North America, Asia Pac & Europe.
• Before deciding on the Avamar product line a variety of other backup software products were analyzed. One of them was Data Domain in which I ran in in a test environment but the customer decided to go forward with Avamar.
• To date we’ve deployed 30 Primary backup grids and 15 Replicate Hub grids.
• These deployments were appliances which ran on a Linux OS. Here I'd install and configure the OS and then install the backup application and configure it.
• Currently we have over 100 terabytes of protected data worldwide.

Confidential

System Administrator

• Support of a multiple master domain as well as several remote sites.
• Server environment includes Windows NT and Windows 2000, with a migration to 2K Active Directory.
• Approximately 1500 end users.
• Responsibilities include, but are not limited to, the day to day server administration, trouble tickets, backups/restores and anti-virus protection.
• One project was the migration of the backup platform from ArcServe to Veritas NetBackup.
• Another project was the implementation of e-Policy Orchestrator for anti-virus protection of local and remote clients.

Confidential

System Administrator

• Support of a multiple master domain across two campuses as well as several remote sites.
• Approximately 2000 end users.
• Responsibilities include, but are not limited to, account creation, network share access, assisting in backups and trouble tickets.
• Early on, I was also the primary contact for all new PC and laptop builds.
• Assisted in an account migration to a single master domain with multiple resource domains.
• Specialized in SMS. Planned, built, configured and administered two site servers. Packaged software for distribution. Queried SMS databases to produce requested reports.
• Projects included a multiple campus Lotus Notes migration in which I was required to be the focal point for all users to be upgraded through SMS.

Confidential

LAN Administrator

• Supported the Confidential San Francisco Zone Office.
• This site included all five car divisions plus several smaller GM departments.
• There were a total of 55-75 end users.
• Duties included the daily maintenance of the local area network plus access out to all other Zone offices through the WAN.
• Created user accounts on the Novell network. Created Lotus Notes mailboxes on the mail server. Created Dial-In accounts on the remote access server.
• Maintaining daily/weekly backups.
• Configuring and installing new desktops/laptops with COe specifications. Installed network printers. Installed desktop applications for the end users.
• Served as 3rd level support to troubleshoot hardware and software issues.

Confidential

System Administrator

• Beta tested new releases of software.
• Analyzed client's hardware configuration for installation of software.
• Trained and educated end users for both processing and retrieving information.
• Maintain information help line for 12-18 clients with technical software related questions and/or problems. Clients were nation-wide.
• Update software training manuals.