We provide IT Staff Augmentation Services!

It. Infrastructure & Helpdesk Engineer Resume

3.00/5 (Submit Your Rating)

Ashburn, VA

Hire Now

SUMMARY:

  • Diligent IT Infrastructure & Helpdesk Engineer proficient in online security research planning execution and maintenance. Adept at training and educating internal users on relevant O365, Cyber security and Helpdesk procedures and preventative measures. Specialize in network monitoring security software installation and working to prevent cyber - attacks especially in business and corporate settings.

PROFESSIONAL EXPERIENCE:

Applications/Services: MS Office (Excel, Outlook, Access, PowerPoint, Visio) MS Project, Flash, Dreamweaver, Fireworks, Kaseya, Visual Studio, Quality Center, Siebel, Active Directory, Protocol Analyzers, policies, OPRAH, PMS, QUANNTAM, SSH’PUTTY,WireShark,Splunk,JavaScripts, Azure, Cisco Firewalls, PCI Compliance, Nessus,Mcafee

Programming Languages: HTML, XHTML, PHP, Workbench, C, C++, ASP, Visual Basic, Cascading Style Sheets

Operating Systems: Windows 2003 Server, Windows 7/8/10/NT/2000/XP/Vista, Linux, Mac OS, Virtual (vSphere, VMWare, VirtualBox)

Languages: English, Urdu, Hindi, Punjabi.

Professional Skills: Excellent customer service and decision-making skills. Ability to support and work in a team environment. Excellent communication and writing skills. Great work ethic and professional demeanor. Technical Support and Team Leadership experience.

PROFESSIONAL EXPERIENCE:

Confidential, Ashburn, VA

IT. Infrastructure & Helpdesk Engineer

  • Monitoring, logs and track all phases of help desk support
  • CRM implementation experience includes numerous end-to-end project implementations having global deployment (skype for business, Payment request system, AZURE and Splunk) and rollout and able to leverage systematic methodologies and processes during all phases of the software development life-cycle.
  • Maintaining both Windows and Linux servers (Active Directory Services, Security, DNS, DHCP, and VPN).
  • Monitor the security of critical systems (e.g., e-mail servers, database servers, web servers, etc.) and changes to highly sensitive computer security controls to ensure appropriate system.
  • Analyze security based events, risks and reporting instances.
  • Configuring Active directory objects, Group Policies, File and Printing Services, login scripts, replicas and partitions, firewall filter.
  • Contributing in organization's Office 365 migration and implementation for all users.
  • Managing Verizon Business account of over 400 devices and acted as the point-of-contact for device support.
  • Managing multitude of different firewall types including Barracuda, Dell SonicWALL, Cisco Meraki.
  • Utilize Wireshark to analyze packets coming through the network for troubleshooting purposes.
  • Strong understanding of vulnerability scanning tools in order to configure the tools to avoid causing a denial of service, including MacAfee and/or Nessus. Strongly prefer recent Nessus experience.

Confidential, VA

Night Auditor

  • Posted room charges and taxes to guest accounts.
  • Tracked room revenues, occupancy percentages, and other front office statistics.
  • Prepared a summary of cash, check, and credit card activities.
  • Summarized results of operations for management.
  • Ran end of day process in property management software (PMS).
  • Monitored principles of auditing, balancing, and closing out accounts.
  • Monitored PMS, typewriters, and other front office equipments.
  • Collected customer feedback via phone, internet and in person to exceed customer satisfaction goals.

Confidential, Dulles, VA

Customer Service Agent/Help Desk

  • Provided assistance to users in accessing and using IT systems
  • Performed administrative tasks at the front desk-scheduling appointments, greeting Faculty
  • Provided end user system administration and support
  • Provided user account management ( password resets, account creation/modification)
  • Created/modified Exchange email account.
  • Resolved and close tickets using Mastermind in Citrix.
  • Attracted potential customers by answering products and services questions, suggesting information about other products and services.
  • Resolved product or Account problems by clarifying the client complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship