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Level 2 Help Desk Resume

PROFESSIONAL EXPERIENCE:

Confidential

Level 2 Help Desk

  • Supported over 300 Bowlmor - AMF centers and office staff in Richmond and New York.
  • Worked on point-of-sale and office hardware and software, including routers and switches.
  • Used Putty to troubleshoot and fix network issues, including DHCP and VLAN.
  • Handled on-call duties during evening and weekend shifts.
  • Communicated over the phone with center employees to diagnose issues.
  • Collaborated directly with other IT departments to solve issues.

Confidential

Level 2 Help Desk

  • Supported over 300 Windows 7 computers, printers and software.
  • Worked on Active Directory, application, hardware, account, Endpoint and network issues.
  • Used Active Directory to automate folder access and software pushes.
  • Handled conversion from Windows XP to Windows 7.
  • Reimaged computers using NetBIOS.
  • Kept inventory of computer assets for any moves, changes and returns.

Confidential

Installation Tech

  • Installed Lenovo desktop and laptops for Altria and its subsidiaries.
  • Set up local and network printers and peripherals for the new computers.
  • Handled quick fix issues with the client.
  • Led a team of 4 technicians during installations at Altria sales offices.
  • Ran imaging scripts on the computers to install Windows XP and Windows 7.

Confidential

Inventory Control Tech

  • Diagnosed and repaired student and staff iBooks for Henrico County Public Schools.
  • Used NetRestore imaging software to restore operation system software to HCPS iBooks.
  • Conducted Quality Control tests on iBooks before shipment back to HCPS schools
  • Worked with Apple and HP Technicians by providing stock parts and ordered replacement parts.

Confidential

Intern

  • Worked on numerous projects during a 4-year internship.

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