Level 2 Help Desk Resume
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PROFESSIONAL EXPERIENCE:
Confidential
Level 2 Help Desk
- Supported over 300 Bowlmor - AMF centers and office staff in Richmond and New York.
- Worked on point-of-sale and office hardware and software, including routers and switches.
- Used Putty to troubleshoot and fix network issues, including DHCP and VLAN.
- Handled on-call duties during evening and weekend shifts.
- Communicated over the phone with center employees to diagnose issues.
- Collaborated directly with other IT departments to solve issues.
Confidential
Level 2 Help Desk
- Supported over 300 Windows 7 computers, printers and software.
- Worked on Active Directory, application, hardware, account, Endpoint and network issues.
- Used Active Directory to automate folder access and software pushes.
- Handled conversion from Windows XP to Windows 7.
- Reimaged computers using NetBIOS.
- Kept inventory of computer assets for any moves, changes and returns.
Confidential
Installation Tech
- Installed Lenovo desktop and laptops for Altria and its subsidiaries.
- Set up local and network printers and peripherals for the new computers.
- Handled quick fix issues with the client.
- Led a team of 4 technicians during installations at Altria sales offices.
- Ran imaging scripts on the computers to install Windows XP and Windows 7.
Confidential
Inventory Control Tech
- Diagnosed and repaired student and staff iBooks for Henrico County Public Schools.
- Used NetRestore imaging software to restore operation system software to HCPS iBooks.
- Conducted Quality Control tests on iBooks before shipment back to HCPS schools
- Worked with Apple and HP Technicians by providing stock parts and ordered replacement parts.
Confidential
Intern
- Worked on numerous projects during a 4-year internship.
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