Senior Level 4 Tech Support Resume Horsham, PA - Hire IT People

SUMMARY:

Information Technology Specialist in search of a challenging position with a growing technical support team where I can leverage my vast hardware and software knowledge and 15+ years hands - on experience of troubleshooting complex end-user issues Skills & Abilities.
Combine patience, determination, and persistence to troubleshoot client issues equipment or situations
Dynamic, results-oriented problem solver
Easily understand and solve technical problems
Handling complaints from clients, customers, or vendors
Skilled at evaluating options and generating solutions
Strong problem-solving and analytical skills
Excellent Customer Service Delivery

SKILLS:

EXPERIENCE:

Confidential, Horsham, PA

Senior Level 4 Tech Support

Responsibilities:

Doing enterprise in-house support for over 9000 users nationwide, ranging from executives to all the firm’s practitioners.
Achieving results with all Enterprise system issues related to software, hardware, networking/Wireless Cisco routers/switches, Outlook email, compliance/OGC.
SCCM deploying OS/SW/HW, Connected Back Up, SAP Asset management, Parallels VM deployment Window/MAC, DUB Compliance/McAfee/Azure Join & Fix/BOIS, Go to Assist, MFA, Thycotic Server, Citrix/VPN, Service Desk/Service Now/SalesForce for outlook, Adobe CS6 suites, Active Directory, IOS/Android, Microsoft Intune and the list goes on across platforms

Confidential

HELP DESK SUPPORT

Responsibilities:

Doing external clients support for over 50 clients on a large scale with software.
Confidential is a software that provides solid support of the home sale process. Support of software (Tax/Audit), SQL reports and approval application uploads to the bank portals troubleshooting any issues that may come up during processing.
In addition, doing Technology assignments with several companies as a contractor doing help desk up to level 3, hardware deployments and support with IBM, Quest and Ajilion.