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Night Auditor Resume

SUMMARY:

  • Seeking a position in hospitality management that is focused on growth, where my knowledge and skills will be utilized to enhance organizational goals.

PROFESSIONAL EXPERIENCE:

Hyatt Place

Night Auditor

  • Provide exceptional customer service
  • Responsible for guest registration process and communication of hotel services
  • Manage the daily hotel operations to achieve planned goals for operational integrity
  • Answer multiple phone lines
  • Assist with 3rd party reservations
  • Resolve guest complaints
  • Set up amenities for VIP guest
  • Send and receive emails
  • Run the audit
  • Data entry into credit card system for billing and crediting
  • All other duties as necessary (Cashiering, Bartending, Preparing food, Cleaning and restocking, housekeeping)

Confidential

Front Desk Agent

  • Guest check ins and check outs
  • Setting up amenities for VIP guest
  • Sending and receive emails and packages
  • Training new employees
  • Assisting with 3rd party reservations
  • Data entry into credit card system for billing and crediting

Confidential , Baltimore

Front Desk Lead

  • Answering multiple phone lines
  • Guest registrations to include 3rd party and group reservations
  • Resolving guest complaints (Front Desk and restaurant)
  • Setting up amenities for VIP guest
  • Sending and receiving packages
  • Writing MOD reports
  • Assisted Sales Department with setting up meeting areas
  • Training new employees
  • Data entry into credit card system for billing and crediting
  • Cashier

Confidential

Pharmacy Technician

  • Uncoding Sigs
  • Calling insurance companies
  • Packaging medication
  • Double checking dosage and medication information

TECHNICAL SKILLS

  • Proficient in Microsoft Excel, Microsoft Office, Microsoft Project
  • Experience with Visual One Property Management System
  • Very detailed oriented
  • Is able to multitask
  • Proficient with the use of a scanner, PC, fax machine, printer and email
  • Able to work well independently or as a part of a team

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