Customer service representative Resume MN - Hire IT People

SUMMARY:

Experience and knowledgeable Information Technology Professional seeking to work for an IT industry where I will add some values to myself, to the industry, and to be a valuable team member. I am enthusiastic and take shorter time to assimilate what I don’t know during training.

SKILLS:

Operating systems: windows 8.5, windows 10, windows7, windows XP

Hardware: Acer, Mac, Dell, HP, CISCO router and switches

Software: Microsoft outlook, Microsoft office, VMware, Skype, Google Earth apps and SMART software, soti

PROFESSIONAL EXPERIENCE:

Confidential, MN

Customer service representative

Responsibilities:

Manage inbound incidents from our customers via phone or e - mail
Capture and provide accurate information to customers to ensure incidents are resolved professionally, fairly, and in a timely manner
Utilize pre-populated knowledge articles to resolve incidents or escalated for resolution
Professionally communicate with all levels of corporate, field, salon employees and guests
Partner with and maintain excellent relationships with peers, corporate and field employees
Utilize enterprise ticketing system to capture all customer interactions, escalations and resolutions
Actively participate in all required meetings, training sessions, and activities related to job development
Demonstrate support for all corporate initiatives

Direct Support Staff

Confidential, MN

Responsibilities:

Act as a positive influence on the clients, and develop and maintain professionally appropriate therapeutic relationships with each client and the client's family.
Abide by the client's Health & Safety Plan, Individual Support Plan, and all other written plans.
Complete all required documentation on the client, including but not limited to daily log notes, outcome data sheets, health progress notes, incident/accident reports, daily checklists, and medication administration records.
Maintain a clean and sanitary environment for the client.
Act as a mandated reporter under the Vulnerable Adults Act and the Maltreatment of Minors Act.
Abide by MN Statute 245D and Rule 203.
Know, respect and practice Consumer Rights.
Complete all required and mandatory trainings.
Act as a participating and positive member of the client's Interdisciplinary Team.
Transport clients in own vehicle, which must be in working and safe order.
Perform other job duties as required.

QUALITY CONTROLLER

Confidential, MN

Responsibilities:

Perform inspections per control plans/inspection plans, document results, and make start-up decisions
Identify, contain, and document all defective/suspect product
Operate precision measuring instruments in accordance with approved procedures
Perform statistical studies such as gage repeatability/reproducibility and capability studies
Interpret visual and dimensional quality criteria to operators
Utilize Statistical Process Control and quality system software programs
Verify, index, file, and retrieve quality records

CHEMISTRY AND MATHEMATICS TEACHER

Confidential

Responsibilities:

prepare lessons, plan, set and evaluate test exams and assignments maintain healthy relationship with staff and carry out administrative duties
Follow professional practices consistent with school and system policies in working with students, students’ records, parents, and colleagues
Implement designated curriculum
Assign reasonable tasks and homework to students
Lab coordinator

SECURITY AND FIRE SAFTRY OFFICER

Confidential

Responsibilities:

Patrol designated locations to prevent and detect signs of intrusion and ensure security of doors, windows and gates
Answer alarm and investigate disturbances
Monitor and authorize entrance and departure of employees, visitors and other persons. This is to guard against theft and maintain security of the premises.
Call the quick responds team in case of emergency such as fire incident or any unauthorized person
Circulate among visitors, patrons and employees to preserve order and protect property
Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
Inspect and adjust security systems, equipment to ensure operational use and to
Write weekly report on the security situations in the location

We provide IT Staff Augmentation Services!

Customer Service Representative Resume

MN

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