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Office Assistant Resume

SUMMARY:

Professional and knowledgeable Administrator versed in administrative support and customer service. Offering 5 years’ experience overseeing company reputation with customers. Highly efficient and accurate with strong planning, problem - solving and communication skills.

TECHNICAL SKILLS:

  • Administrative support
  • Customer service
  • Team supervision
  • Telephone etiquette
  • Office administration
  • Performance management
  • Microsoft Word expertise

PROFESSIONAL EXPERIENCE:

Office Assistant

Confidential

Responsibilities:

  • Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data.
  • Delivered messages, mail and packages left for residents and management office in a timely manner.
  • Answered telephone inquiries from residents, vendors and the public.
  • Utilized customer feedback to recommend corrective action to executive leadership.
  • Prepared packages for shipment, pickup or courier delivery to customers.
  • Operated office photocopiers, maintained office bulletin board and assisted management with clerical or procedural requirements.
  • Monitored premises security, screened visitors, updated logs and issued passes.

ADMINSTRATIVE/ FRONT DESK

Confidential

Responsibilities:

  • Opens and closes the office each day.
  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Issues badges if appropriate and ensures badges are returned when guest leaves.
  • Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
  • Answers questions about organization and provides callers with address, directions, and other information.
  • Takes and delivers messages or transfers calls to voice mail when appropriate personnel are not available.

CLERICAL ASSISTANT

Confidential

Responsibilities:

  • Managed records and data transfer, ensuring tractability and improving operations through automated systems.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Input all documents into the records management system.
  • Wrote professional memorandum, letters.
  • Reviewed incoming correspondence and determined the action required and its priority.
  • Answered telephone inquiries from clients, vendors and the public.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Managed office supplies, vendors, organization and upkeep.

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